Academic Services Officer
About EDU
EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:
Australian Learning Group (ALG): VET provider for international students. Learn more about ALG.
Ikon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more about Ikon.
About The Role
We are seeking a proactive, detail-oriented, and student-focused Academic Services Officer to join our Higher Education Academic Services team. This role is central to supporting the effective delivery of academic operations, ensuring students receive timely, professional support throughout their academic journey.
You will play an important role in maintaining accurate academic records while contributing to a positive student experience and ensuring compliance with institutional policies.
This position will be based within our Offshore Team (Remote Work and Day Shift).
Key Responsibilities
Student Support and Academic Administration
- Provide responsive, accurate, and professional support to student enquiries, escalating complex matters where appropriate.
- Assist in implementing reasonable adjustments for students in accordance with Learning Access Plans and institutional policies.
- Support the student at-risk framework by assisting with the identification, monitoring, documentation, and follow-up of at-risk students.
- Assist in the administration of academic misconduct cases, supporting timely case management and ensuring compliance with institutional policies and procedures.
- Maintain clear and accurate communication with students and relevant stakeholders throughout academic processes.
- Maintain accurate, consistent, and up-to-date data across student management and administrative systems.
- Assist in conducting regular internal audits of Learning Management System (LMS) subject sites to ensure content is accurate, current, compliant, and aligned with institutional standards.
- Support the Academic Services Manager with a range of academic administration activities and operational tasks.
- Ensure accurate record-keeping and documentation across all academic services functions.
- Contribute to continuous improvement initiatives that enhance academic processes and service delivery.
- Build and maintain positive working relationships with internal stakeholders across Academic, Student Experience, Student Administration, Quality Assurance, and People & Culture.
- Collaborate with internal teams to resolve academic administration issues and support student success.
- Support the broader Academic Services team with administrative duties and projects as required.
- Contribute to maintaining a collaborative, student-centred, and high-performing team environment.
- Bachelors/Associate degree in business administration or related field and an experience within an education environment.
- Previous experience in higher education administration or academic services is highly regarded.
- Proficiency in Microsoft Office 365.
- Strong organisational skills with excellent attention to detail and accuracy.
- Excellent written and verbal communication skills.
- Strong interpersonal skills with the ability to build positive relationships across diverse stakeholder groups.
- Ability to manage competing priorities while maintaining high-quality outcomes.
- Demonstrated cross-cultural awareness and a student-focused approach.
- A positive attitude with a willingness to contribute ideas and continuous improvement initiatives.