Administrative VA & Office Administrator for a Cleaning Company

Paired is a global recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. We are helping our client, who is a local residential and commercial cleaning company committed to delivering exceptional service to our community. As we grow, we're looking for a reliable, organized, and personable Virtual Assistant to help us deliver the same level of care behind the scenes that our crews deliver on the ground. You'll be the operational backbone of our client communications keeping our CRM organized, making sure clients are happy after every job, following up on invoices, and ensuring no lead or relationship falls through the cracks. This role is ideal for someone who takes pride in great communication, thrives in a structured environment, and genuinely enjoys talking with people.

Responsibilities

• Manage and maintain our CRM (Housecall Pro) — scheduling appointments, updating client records, and coordinating with our operations team on availability
• Handle inbound client calls and messages professionally, answering questions and resolving common concerns
• Conduct outbound follow-up calls after completed jobs to confirm client satisfaction and flag any issues
• Send invoices and follow up on outstanding payments; flag and re-send when payment methods fail
• Monitor and respond to online reviews (Google, etc.) in a timely and professional manner
• Re-engage inactive clients by reaching out to those who haven't booked in 6+ months
• Provide light inbound sales support as needed (e.g., answer basic pricing questions, schedule estimates) — full sales training provided
• Excellent spoken and written English — clear, warm, and professional communication is essential
• Strong emotional intelligence; able to handle client concerns with patience and empathy
• Highly organized and detail-oriented, comfortable managing multiple tasks at once
• Quick learner and prior CRM experience is a plus, but we'll train the right person on Housecall Pro
• Proactive communicator who can work independently and flag issues without being asked
• Comfortable representing a local U.S. business to clients in a way that feels natural and approachable
• Full-time engagement (40 hrs/week)
• Must be available during U.S. business hours central time Additional Bonus
• Prior experience in customer service, admin, or operations for a home services company
• Familiarity with Housecall Pro or similar field service management software
• Experience with basic tools like Canva, Google Workspace, or similar
• Competitive salary (Paid in USD)
• Experience working in an international setting
• Work From Home