Care Coordinator (Remote US)

Position is Remote (US/Canada) No agencies please Company Overview Maximus (https://www.maximustribe.com/) is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Maximus has achieved profitability, 8-figure ARR, and is doubling year over year - with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify. Position Summary In this role as a Care Coordinator supporting Maximus patients, you will be instrumental in delivering a seamless care experience. Your primary responsibilities include managing provider video conferencing schedules, coordinating with lab and pharmacy partners, and overseeing patient messaging queues. You will also serve as a key contributor to our patient concierge experience. The ideal candidate is driven by a passion for lifestyle, wellness, and fitness, constantly seeks innovative approaches to their work, and is eager to shape the overall patient journey.

Key Responsibilities

• Video Conferencing & Scheduling
• Coordinate and maintain provider schedules for video consultations, ensuring efficient appointment booking and minimizing scheduling conflicts.
• Monitor upcoming telehealth appointments, confirm patient/provider availability, and troubleshoot any technical issues that may arise.
• Lab & Pharmacy Coordination
• Liaise with laboratory partners to manage test orders, track results, and ensure timely communication of lab outcomes to providers and patients.
• Collaborate with pharmacy partners to facilitate prescription orders, refills, and medication-related inquiries.
• Messaging Queue Management
• Oversee and triage patient messages in digital platforms, ensuring inquiries are addressed promptly and directed to the appropriate clinical team member.
• Escalate urgent or complex issues to the appropriate care team members, keeping patients informed of next steps.
• Patient Communication & Support
• Provide friendly and empathetic support to patients, answering questions related to appointments, lab tests, prescriptions, and follow-ups.
• Educate patients on the use of telehealth platforms, including troubleshooting basic technical issues and sharing best practices for virtual visits.
• Digital Healthcare Administration
• Maintain accurate and up-to-date electronic health records (EHR), ensuring data integrity and confidentiality.
• Identify opportunities to streamline workflows and enhance patient experiences, bringing recommendations to leadership.
• Quality Assurance & Compliance
• Ensure compliance with all relevant healthcare regulations and company policies, including HIPAA and data privacy laws.
• Participate in team meetings to review patient feedback, address operational challenges, and discuss quality improvement initiatives.

Qualifications

• Experience: 1–3 years of experience in a care coordinator, healthcare administration, or telehealth support role.
• Education: Associate’s or Bachelor’s degree in Healthcare Administration, Public Health, or a related field preferred.
• Technical Skills: Familiarity with EHR systems, telehealth platforms, scheduling software, and basic troubleshooting of common technical issues.
• Communication Skills: Excellent verbal and written communication skills to effectively coordinate with patients, providers, and partners.
• Organizational Skills: Strong attention to detail and ability to manage multiple tasks efficiently in a fast-paced, digital environment.
• Interpersonal Skills: Empathetic, patient-focused approach with a commitment to delivering high-quality care and exceptional patient experiences.
• Compliance Knowledge: Understanding of healthcare regulations, especially HIPAA and data privacy guidelines.

What We Offer (Benefits):

• Full Suite: Medical, Dental, Vision, Life Insurance
• Flexible vacation/time-off policies
• Fully remote work environment

Maximus is an equal opportunity employer, which not only includes standard protected categories, but the additional freedom from discrimination against your free speech and beliefs, as long as they are aligned with company values. We celebrate intellectual diversity. Note: We utilize AI note-taking technology during our interview sessions to ensure we capture all answers and details accurately. Candidates are also encouraged to use AI note-takers for their own records if they wish.