Claims Specialist, Ocean Marine

Job Description

Are you looking for your next opportunity? Sompo has a unique opportunity for a Claims Specialist in our Japan TPA Claims Ocean Marine team. This claims team is uniquely positioned to serve customers based mainly in the US and Japan. Our team members frequently interact with claims professionals in our parent company in Japan, delivering exceptional service by effectively bridging the gap between different cultures and customs. Our structure affords clients direct access to experienced claims professionals with extensive industry and product knowledge, serve as thought leaders in their field, and are empowered to make decisions. This approach ensures that we meet the diverse needs of our international clients while maintaining the highest standards of service and expertise. Location: This position will be based out of our Los Angeles, CA office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers. Our business, your impact, our opportunity: What you'll be doing:

• Handle marine cargo claims, including thorough examination of coverage, liability, loss adjustment, and setting accurate reserves, while adhering to established processes and systems.
• Ensure timely and accurate reporting of claim exposures to the Principal, Underwriting, Senior Management, and Reinsurers as required.
• Ensure compliance with manuals and standard operating procedures.
• Foster and sustain strong working relationships with customers, brokers, agents, and other key business partners to facilitate seamless claims processes and enhance service delivery.

What you'll bring:

• Practical experience in claims handling within an insurance company, regardless of line of business, with a strong preference for candidates who have specific expertise in marine cargo claims handling.
• Possession of an adjuster's license is required, or a demonstrated willingness to obtain the necessary licensing promptly upon joining.
• Excellent negotiation, analytical, written communication, and organizational skills. Proficiency in using proprietary claims management systems and other relevant software applications.
• Demonstrated ability to collaborate effectively with cross-functional teams, including the principal office in Japan. Candidates with prior experience working in Japan or for Japanese companies will be highly preferred.
• High proficiency in efficiently managing workflow during high-volume periods.
• Demonstrated ambition to expand responsibilities, achieve career advancement, and pursue insurance-related professional certifications (such as CPCU) throughout their career.

Salary Range: $70,304 - $125,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience. At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees. Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance. We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits

In today's world, what do we stand for? Ethics and integrity are the foundation of delivering on our commitment to you. We believe that core values drive success, and that when relationships are held in the highest regard, there is nothing that cannot be accomplished. At Sompo, our ring is more than a logo, it is a symbol of our promise. Click here to learn more about life at Sompo. Sompo is an equal opportunity employer and we intentionally value inclusion and diversity. Above all, we want you to work in an environment that respects everyone's unique contributions - we are passionately committed to equal opportunities. We do not discriminate based on race, color, religion, sex orientation, national origin, or age.