Client Intel Associate (CIA)

This is a remote position. Overview: myScout is looking for a driven and reliable Client Intelligence Associate to join our growing team. This is a high-volume outbound calling role focused on verifying company information and staffing usage across the United States. You will spend most of your day on the phone speaking with decision makers & gatekeepers at a fast pace. This is a fully remote position designed for someone who is confident on the phone, comfortable talking to strangers all day, highly organized, and able to perform consistently in a structured startup environment. Attendance is critical in this role. Performance is measured daily and weekly through clear metrics. Call offs directly impact results and are not tolerated. This is not a sales role, but it is a production driven role with clear expectations around output and accuracy. Key Responsibilities: ​ Make 200 to 300 outbound calls per day using an auto dialer from a provided list Speak with companies to confirm hiring trends, staffing usage, and company facts Identify staffing departments and gather accurate contact information for decision makers Gather additional insights such as roles filled by staffing, frequency of usage, and staffing vendors used Conduct online research using Google, LinkedIn, company websites, and other sources to validate records Research personal insights on staffing decision makers through social media platforms Enter and maintain accurate data in spreadsheets and the myScout platform Flag lead issues or inconsistencies to the Manager for re verification Respond to client questions or corrections via chat, email, or phone within 24 hours Answer inbound calls to the myScout main phone line as needed

Requirements

Call center, customer service, telemarketing, recruiting, or other high volume outbound calling experience strongly preferred Experience working with an auto dialer is a plus Staffing industry knowledge is helpful but not required. Full training provided Confident, friendly, and professional phone presence Comfortable having back-to-back conversations throughout the day Strong computer skills and attention to detail Able to work quickly without sacrificing accuracy Coachable, dependable, and able to thrive in a fast-moving environment Proven strong attendance record in prior roles required - call offs are not tolerated here

Benefits

At myScout, you’re not just another rep on a headset. You’re part of a fast-growing startup where your work directly impacts the product and the company’s growth. We offer generous PTO, paid holidays, and additional paid time off because performance matters, but burnout helps no one. This is a fully remote role with a highly structured environment, clear expectations, and consistent coaching so you always know where you stand. You’ll work with a team that values reliability, ownership, and results and rewards people who show up, execute, and take pride in their work. If you thrive in a high energy startup, like moving fast, and want stability plus flexibility, this is a great place to build real experience and momentum.