Client Service Manager II

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we’re looking for a Property and Casualty licensed Commercial Lines Client Service Manager to join our team in Anacortes, WA. In this role, you’ll work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions. You’ll help build strong relationships, solve challenges, and ensure every interaction both internally and externally adds value. This is your opportunity to grow your career while making a meaningful impact. How you'll make an impact You’ll play a key role in supporting and leading efforts to deliver high-quality solutions to our clients. From managing renewals to mentoring team members, you’ll help ensure client needs are met and compliance standards are upheld. Here’s what you’ll do: Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions. Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage. Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction. Help your team address client risk management needs through consultative conversations and personalized strategies. Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth. Conduct regular audits to ensure compliance with regulations and maintain high service standards. Maintain accurate and up-to-date client and policy data using Gallagher’s systems. Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results. Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations. About You Here’s what you’ll bring to the role: A Bachelor’s degree with 5+ years of client service management experience, or a high school diploma/GED with 8+ years of experience. An active Washington Property and Casualty Producer’s License. Proficiency with insurance document management software (EPIC) and Microsoft Office tools. Strong technical insurance experience with clients and carrier relationships. The ability to explain complex issues in simple terms, manage competing priorities, and work independently.