Client Services Assistant
Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
About the Role
We are looking for organized, customer-focused individuals to join our remote team as Client Services Assistant. In this position, you will help support clients throughout the travel planning journey by coordinating trip-related information, assisting with reservations, and ensuring details are handled accurately and professionally. This opportunity is ideal for individuals who enjoy working with people, solving problems, and providing excellent service in a remote environment. Previous experience in customer support, hospitality, administration, scheduling, or related fields is helpful but not required. Full training and ongoing support are provided.
Key Responsibilities
Assist clients with travel-related questions, requests, and planning needs Help coordinate vacation arrangements, including accommodations, transportation, cruises, tours, and activities Research travel options and review availability using company-approved systems and supplier resources Prepare and maintain organized travel records, booking details, and itinerary information Provide timely assistance through email, phone, and online communication platforms Support clients with reservation updates, schedule adjustments, and post-booking requests Maintain accurate customer information and documentation within internal systems Stay informed about supplier updates, destination information, and special travel offers Participate in virtual training sessions, team meetings, and professional development activities Ideal Candidate Strong communication and relationship-building skills Detail-oriented with excellent organizational abilities Comfortable managing multiple tasks while working independently Familiar with basic computer applications, email, and online platforms Reliable internet connection and professional work habits Positive attitude and willingness to learn new tools and processes Interest in customer service, travel, hospitality, or administrative support Must be 18 years of age or older Must be legally authorized to work in the US, UK, Mexico, Australia, Spain, or other approved hiring regions What We Offer 100% remote opportunity Flexible work schedule Comprehensive onboarding and training program Ongoing mentorship and support Access to industry tools, supplier partnerships, and travel resources Travel-related discounts, incentives, and recognition opportunities Growth and advancement potential within a supportive and expanding organization