Client Success Manager – Digital Touch, Low Touch
Job Description:
- Support a scaled-engagement model designed to drive adoption, value realization, and retention across a broad portfolio of clients.
- Serve as a trusted advisor for NextGen Healthcare’s clients by guiding them through lifecycle programs.
- Collaborate with cross-functional teams—including Product, Marketing, Services, Support, Growth, and Operations.
- Manage a portfolio of small to mid-market clients, serving as the primary point of contact and strategic advisor.
- Lead and oversee cross-functional initiatives that deliver strategic, business-aligned outcomes based on clients’ unique needs and objectives.
- Establish and manage governance, risk, communication, and operational cadences to ensure contractual commitments are met.
- Monitor all aspects of the client experience, including project status, solution adoption, SLA compliance, and business goal progress.
- Serve as the voice of the customer, providing feedback to product teams and contributing to the ideation and development of new services.
Requirements:
- Bachelor’s degree in business administration/management, healthcare administration/management
- 3 years’ account management, sales, services, or related field
- 3 years’ Healthcare Information Technology (HIT) vendor experience
- 3-5 years’ Healthcare experience in ambulatory or health system
- 3 years’ NextGen experience
- Proven success improving overall client satisfaction, retention and business growth of clients
- Strong command of the NextGen portfolio of solutions or comparable vendor, or former client.
Benefits:
- Health insurance
- Professional development opportunities