Customer Advisor (German)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Advisor to join their team in Greece. Position: Customer Advisor Location: Athens, Greece Work model: Remote Employment type: Full-time Remuneration: Base salary DUTIES & RESPONSIBILITIES: Manage incoming customer inquiries via phone and chat channels Identify customer needs and provide effective solutions to ensure customer satisfaction Build and maintain positive customer relationships through professional communication Provide accurate information using internal tools and resources Meet individual and team performance targets, including service quality and productivity metrics Process customer requests, update accounts, and maintain accurate records Follow established communication procedures, guidelines, and company policies Escalate complex issues when necessary to ensure timely resolution REQUIREMENTS: Native or near-native German language skills, English at minimum B1 level Previous customer service experience or strong customer-focused mindset Excellent communication and active listening skills Strong phone handling and customer interaction abilities Good computer literacy and ability to learn new systems quickly Ability to multitask, prioritise tasks, and manage time effectively Customer-oriented approach with the ability to adapt to different customer profiles Minimum High School diploma Availability to work rotational shifts between Monday and Sunday, 08:00–23:00 Experience in contact centre, BPO, e-commerce, or customer support environments Experience handling chat and phone support simultaneously Previous experience working with KPIs and performance targets BENEFITS: Competitive renumeration package Private life and health insurance coverage Free access to corporate gym facilities Structured onboarding and training support Supportive team environment with development opportunities And many others!