Customer Information Representative - Workers' Compensation

Are you a customer-focused individual with a passion for providing exceptional service? Do you have experience in the insurance industry and a strong understanding of workers' compensation? If so, Liberty Mutual Insurance has an exciting opportunity for you as a Customer Information Representative for our Workers' Compensation division. In this role, you will have the opportunity to assist our valued customers with their inquiries and provide them with accurate and timely information. We are looking for a dedicated and knowledgeable professional to join our team and help us deliver the best possible experience for our customers. Join us and become a part of our mission to help people live safer, more secure lives. Provide exceptional customer service to all clients of Liberty Mutual Insurance's Workers' Compensation division. Utilize knowledge of the insurance industry and specifically workers' compensation to accurately and efficiently assist customers with their inquiries. Communicate effectively with customers, both verbally and in writing, to provide timely and accurate information. Maintain a thorough understanding of Liberty Mutual Insurance's policies, procedures, and products related to workers' compensation. Build and maintain strong relationships with customers, demonstrating a commitment to their satisfaction and loyalty. Collaborate with team members and other departments to resolve customer issues and ensure a seamless customer experience. Keep up-to-date on industry trends and changes in workers' compensation laws and regulations to provide the most accurate and relevant information to customers. Maintain accurate and organized records of customer interactions and inquiries. Meet and exceed performance metrics and goals set by management. Continuously seek opportunities to improve processes and procedures to enhance overall customer satisfaction. Conduct oneself with professionalism and integrity at all times, representing Liberty Mutual Insurance's values and brand. Participate in ongoing training and development to stay current on industry knowledge and improve customer service skills. Adhere to all company policies and procedures, as well as regulatory requirements. Contribute to a positive and collaborative work environment by supporting team members and fostering a culture of teamwork and inclusivity. Embrace Liberty Mutual Insurance's mission to help people live safer, more secure lives and consistently strive to deliver the best possible experience for our customers. Liberty Mutual Insurance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.