Customer Retention and Sales Agent
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Customer Retention Program (CRP) is a strategic sales initiative designed to reward and retain existing customers by providing them with exclusive discounts, special offers, and incentives to purchase new products. The program aims to strengthen customer loyalty, encourage repeat business, and enhance overall customer experience by making latest products more accessible and appealing. As a Customer Retention (Sales) Agent, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Date Privacy YOUR DAILY RESPONSIBILITIES Gauge Interest: Engage with customers to understand their preferences, needs, and interest in upgrading or purchasing new products. Offer Exclusive Deals: Present tailored promotions, discounts, and incentives that are specifically crafted for loyal customers, ensuring they feel valued and appreciated. Drive Sales: Encourage customers to explore and invest in latest innovations, thereby contributing to increased sales and market penetration. Enhance Customer Relationships: Foster strong connections with customers by providing personalized service and demonstrating commitment to their satisfaction. Through these efforts, the team helps maximize the impact of the CRP, ensuring it delivers tangible benefits for both customers and the company. You will also be responsible in ensuring that all customers have the right products and services. Establishes and maintains a high level of customer satisfaction in all sales transactions. Consistently meets or exceeds weekly and monthly sales goals by utilizing sound telephone based selling approaches. Determine cross sell opportunities within our existing customer base, focusing on improved customer experience Answer customer queries regarding recent product and service offers Providing account information to customers Other appropriate tasks and responsibilities as requested by Management Join the A-Team and experience the A-Life!