Customer Success Manager (m/w/d) - remote within Germany

Your mission Independent management of a customer portfolio and support throughout customer projects. Onboarding of new customers and building trusting customer relationships. Competent handling of customer enquiries by phone, email and video call regarding our product. Close collaboration with colleagues in the Marketing/Sales team. Identification of optimisation potential through regular analysis of customer requirements and usage. Regular communication with customers to strengthen customer loyalty over the long term. Ensuring a high level of customer satisfaction through proactive communication and solution-oriented support. Your profile Completed commercial training, a completed degree or comparable qualifications. You are an excellent communicator with a strong feel for language. You have an excellent command of English (at least C1 level, with experience in a business context) in spoken and written form. Knowledge of German is welcome but not required. A strong familiarity with the UK market and its cultural context is an advantage. You are service-oriented, confident in presentations and have a self-assured, competent manner. You are a true team player and happy to roll up your sleeves. You want to make a difference and work in a goal- and results-oriented as well as responsible way. You have a high degree of initiative, resilience and flexibility. You are open-minded, empathetic and a quick learner. A confident handling of MS Office and CRM as well as ticketing systems rounds off your profile. Why us? Exciting and responsible tasks in a fast-growing, young company with purpose. The opportunity for meaningful and future-oriented work – help us ensure that less food ends up in the bin. Very good development opportunities and a start-up feel within a dynamic, young team. Flexible working hours, home office and understanding for young parents. Responsibility for your own projects and the freedom to actively shape things. A family-like atmosphere with many great and motivated people who trust each other and want to achieve a lot together. Employee benefits such as an Urban Sports Club membership, bike leasing and a contribution to your company pension scheme. General conditions: The position can be filled on a full-time or part-time basis, as we also want to give young parents an opportunity. Equal work, equal pay. We compensate all our Customer Success Managers with a fixed gross annual salary of €45,000 plus a variable component of up to €5,000 gross per year. Location: Remote within Germany or at WeWork Cologne. About us We are a tech start-up from Cologne that uses artificial intelligence (AI) to reduce food waste along the supply chain. Our AI analyzes historical sales data from a wide range of sectors - from bakeries to supermarkets and restaurants - and combines this with external influencing factors such as weather, public holidays and special location features. This results in precise, up-to-date forecasts for production and orders, which can be integrated fully automatically into existing systems. This not only makes planning more efficient, but also optimizes the use of goods - so that less food ends up in the garbage can.