Digital Product Manager

Location: Remote - TX Department: Digital Experience Shift: First Shift (United States of America) Standard Weekly Hours: 40 Summary: The Digital Product Manager (PM) leads efforts to create and improve digital capabilities, core products, or a digital user journey. This role exists at the intersection of contextual user flows, digital experience, and technology by translating complex organizational and socioemotional user needs into clear product roadmaps, measurable outcomes, and scalable solutions. The Digital Product Manager focuses on business/outcome value, usability, and viability of a digital experience solution. They may specialize between a core product or platform role (improving the framework and core features of a digital solution) or a journey (delivering a digital experience through a vertical). The Digital Product Manager regularly interacts with employees at all levels of the organization and may interact frequently with external partners (e.g. vendors), patient or family-facing users, or specific audiences. This role is designed for an individual contributor who can balance analytical rigor with empathetic human-centered thinking and who understands that in healthcare, product decisions carry downstream consequences for patients, care teams, and operational efficiency alike. Experience 5+ years of experience showing domain expertise in one of the following: IT role providing application, data or workflow analysis with progressive experience Clinical role with responsibility for implementing or optimizing workflows using technology Marketing technology role with progressive experience 1+ years working as a product owner, program or project manager Education Bachelor’s Degree required (Healthcare, IT, Business, Marketing, English, Communications, or a related field) Licensure, Registration, and/or Certification Epic certification required within 6 months from employment, including 2 test retakes. If position does not support Epic, then a bachelor’s degree is required in lieu of an Epic certification. Knowledge, Skills and Abilities Systems Thinking – Sees how product decisions affect upstream/downstream clinical and operational workflows, avoids local optimization at the expense of systemic performance. Clinical and Operational Empathy – Engages with care teams and operational staff as true partners, translates their language into product requirements without losing nuance or clinical accuracy. Communicating — communicating effectively orally and in writing as appropriate for the needs of the audience, express or exchange ideas by verbal communications. Structured Ambiguity Navigation – Defines scope and direction conditions of incomplete information, shifting priorities, or regulatory uncertainty. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Data-Driven Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. Problem solving - the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action. Iterative Delivery Mindset – Values working product over perfect plans; champions incremental value delivery while maintaining a clear long-term vision Technology - Demonstrated proficiency with technology platforms within the stack common to professionals in product management (Jira or ADO, content management systems, Confluence, Aha! Roadmaps, Amplitude, Google Analytics, Service Now etc.) About Us: Cook Children's Health Care System Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents. Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.