Document Cloud - Sign -Engagement Manager
8–10 years of relevant work experience in Digital Transformation, Consulting, Project Management, or SaaS implementation roles.
- Minimum 3 years of prior experience in a client-facing project, program, or consulting role.
- Prior experience leading SaaS implementation projects and managing rollout/adoption of new solutions.
- Strong ability to manage scope, schedule, risks, resources, and customer expectations within a project management framework.
- Exceptional organizational, presentation, and communication skills — both verbal and written.
- Excellent customer-facing skills with experience presenting to and achieving agreement from senior leaders, including Managers, Directors, VPs, CMOs, and CXOs.
- Outstanding problem-solving and analytical skills, including the ability to identify issues, resolve them quickly, and know when to engage internal resources.
- Ability to summarize and communicate effectively at the executive level.
- Ability to multi-task and prioritize across multiple projects and customers at the same time.
- Experience with Agile Scrum processes and project management systems such as Jira, Confluence, or equivalent tools.
- Experience reviewing and elaborating business and technical requirements, and coaching client resources around requirements management.
- Must be self-motivated, responsive, professional, and dedicated to customer success.
- Possess an innovative, problem-solving, and solutions-oriented mindset.
- Ability to successfully manage project teams and customers through ambiguity.
- Strong knowledge of Microsoft Office suite for creating and communicating analysis, strategies, reports, and customer-facing presentations.
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.