Experienced Customer Service Consultant - Streaming Support Specialist
Join careerzynith, a leading digital transformation company, in shaping the future of customer experience. Are you passionate about delivering exceptional customer service and have a knack for troubleshooting streaming issues? Do you thrive in a dynamic, people-oriented environment where no two days are the same? Look no further! careerzynith is seeking an experienced Customer Service Consultant - Streaming Support Specialist to join our team of dedicated professionals.
About careerzynith
careerzynith is a digital transformation company that has been helping customers globally, across industries, provide exceptional experiences for their customers for over 35 years. We're proud to have been recognized as a Great Place to Work in the US, and we're committed to making digital processes feel more human for our customers. Our team is passionate about delivering innovative solutions that drive business growth and customer satisfaction.
Job Description
As a Customer Service Consultant - Streaming Support Specialist, you will be the face of careerzynith, providing top-notch support to customers of one of our global clients in the streaming media and entertainment industry. You will be responsible for:
- Providing exceptional customer service via phone, email, and chat, resolving customer complaints and issues in a timely and professional manner
- Troubleshooting streaming issues, including basic troubleshooting skills and demonstrated understanding of streaming services on phones, smart TVs, and other devices
- Utilizing CRM applications to manage customer interactions and resolve issues efficiently
- Collaborating with internal teams to resolve complex customer issues and improve overall customer experience
- Participating in ongoing training and development programs to stay up-to-date on the latest streaming technologies and customer service best practices
What We Offer
* Competitive hourly rate and paid training
- Additional pay incentives as well as monthly rewards & recognition programs
- Comprehensive benefits package, including medical, dental, and vision benefits, 401k, and paid time off
- Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
- Promote from within opportunities - 80% of our frontline leaders began their careers at careerzynith as representatives
- EAP & Health and Wellness programs, including a personal trainer dedicated to careerzynith
Qualifications
* Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
- Experience with streaming, including basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, and other devices
- Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
- Technical support experience
- Strong problem-diagnosis and problem-solving skills
- Multi-tasking skills, with the ability to use several applications simultaneously
- Experience working with CRM applications (preferred)
Requirements for Remote Work
* Excellent Internet connectivity
- Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better!
- Wireless and/or satellite Internet Service Providers are not compatible with our systems
Why Join careerzynith?
* Be part of a dynamic team that is shaping the future of customer experience
- Enjoy a comprehensive benefits package and competitive compensation
- Participate in ongoing training and development programs to stay up-to-date on the latest streaming technologies and customer service best practices
- Collaborate with internal teams to resolve complex customer issues and improve overall customer experience
- Enjoy a flexible work environment that allows you to work from home and maintain a healthy work-life balance
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for troubleshooting streaming issues, we want to hear from you! Apply now and take the first step towards a rewarding new role. Apply To This Job
Equal Employment Opportunity
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job