Experienced Customer Service Consultant - Work from Home Opportunity at careerzynith
Join careerzynith, a leading innovator in the industry, and become a vital part of our success story. As a Customer Service Consultant, you will be the key to delivering an iconic customer experience, connecting with customers online and over the phone to find the perfect vehicle that meets their needs. With a competitive salary and performance-based sales incentives, you will have the opportunity to thrive in a fast-paced sales environment and grow your career with our dynamic team.
About careerzynith
careerzynith is a pioneering company that has disrupted the auto industry by delivering an honest, transparent, and high-integrity experience to customers. With over 200 locations nationwide, we have become the nation's largest retailer of used cars, and our commitment to training and diversity has earned us a spot on the FORTUNE 100 Best Companies to Work For list. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Key Responsibilities
As a Customer Service Consultant at careerzynith, you will be responsible for:
- Connecting with inbound customers online and over the phone to understand their needs and preferences
- Guiding customers through the car buying journey, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
- Ensuring a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
- Mentoring others as your skillset expands and achieving sales targets while providing an iconic customer experience
- Acquiring the Automotive Sales Persons License in specific states, which may require testing and travel as some states request physical presence to apply for the license
Qualifications and Requirements
To succeed in this role, you will need:
- Sales and customer service experience, preferably in a retail environment
- Good listening skills and a strong customer focus
- High level of self-motivation to achieve performance goals
- Strong written and verbal communication skills
- Ability to learn and master new technologies; strong computer skills
- Open availability for shifts that may include nights, weekends, and holidays
- Must be open to shifting schedules two times per year according to the needs of the business
- Hybrid role with a requirement for working on site one day per week
- Must meet the minimum technology requirements (Type of internet service and speed of internet service)
- Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
Benefits and Perks
As a Customer Service Consultant at careerzynith, you will enjoy:
- A competitive salary
- Performance-based sales incentives
- Opportunities for career growth and advancement
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and development programs
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
Work Environment and Company Culture
careerzynith is a high-energy sales environment where you will work as a team to meet goals. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering an iconic customer experience, and we are looking for like-minded individuals who share our vision and values.
How to Apply
If you are ready for this challenge, apply now and let's discuss how you can become a vital part of our success story. We look forward to hearing from you! Apply for this job