Expert IT Vendor Manager
About the position The IT Vendor Manager, Expert will play a pivotal role in PG&E’s Propel program, overseeing the lifecycle of multiple strategic 3rd party contracts. This role is responsible for ensuring that all parties adhere to the agreed terms, tracking key milestones, and managing renewals or amendments. The ideal candidate will be responsible monitoring, analysis, compliance & reporting while working with other departments to ensure consistent compliance practices are followed.
Responsibilities
- Responsible for the supplier relationship management of critical system integration partners.
- Manages complex contracts and change order terms including, but not limited to, interpretation of contract terms and mitigation of risks, working with key stakeholders.
- Develops complex scorecards to assess contract performance.
- Independently facilitates vendor performance discussions.
- Negotiates major dispute settlement with internal stakeholders and vendors.
- Creates new and innovative approaches, tools and tactics to solve complex problems.
- Leads cross-functional projects or process improvement initiatives.
- Trains stakeholders on policy and complex contract issues.
- Provides quality assurance (QA) and quality control (QC) oversight for the contract performance team.
- Develops contract audit plan.
- Keeps track of program contracts and their associated obligations
- Analyzes contracts for potential compliance issues.
- Identifies and resolves discrepancies or non-compliance issues.
- Evaluates the effectiveness of compliance programs and procedures.
- Conducts audits and inspections to verify compliance.
- Communicates compliance requirements to all relevant stakeholders.
- Prepares reports on contract compliance activities and outcomes.
Requirements
- Bachelor’s degree or equivalent experience
- Seven (7) years of direct experience in a similar role with ability to navigate complex sourcing strategies and contract compliance for large scale digital transformations (e.g. managing system integrator services and software professional services) while managing sophisticated contracts to minimize value leakage.
Nice-to-haves
- Master’s degree in related discipline
- Certification such as one of the following or related:
- Project Management Professional (PMP)
- Program Management Professional (PgMP)
- Lean Six Sigma Yellow Belt
- Experience with quality assurance (QA) and quality control (QC) regarding contract documents.
- Experience with process development, review, and continuous improvement.
- Experience in transmission pipeline construction.
- Utility industry experience.
- Expert on Contract Management and customer service.
- Forward thinking; can anticipate future consequences accurately.
- Ability to manage conflict constructively with a win-win resolution in mind.
- Results-oriented skills with a balanced emphasis between quality and quantity.
- Leadership, organizational, and interpersonal skills.
- Knowledge and understanding of federal, state, regulatory, and local laws, ordinances, regulations, agencies, and issues impacting (past, present, and future) gas or electric operations within the utility industry.
- Prioritizes workload independently based on department priorities and goals.
- Advanced proficiency with Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) and contract information systems and applications (e.g. SRM, Ariba, SAP, scheduling software).