Family Care Coordinator - On Call, 24 hr shifts

About the position Responsible for the discussion of organ and tissue donation with potential donor families. Actively participates in authorization, informing families of donor designation, and providing support to donor families, ConnectLife staff, and hospital staff throughout the donation process. Assure compliance with ConnectLife Family Services policies and protocols. Provides high quality aftercare, follow up and support services to donor families with attention to detail. Helps plan and carry out programs, events, and projects for donor families.

Responsibilities

• Takes on call duty assigned to ensure the timely discussion of organ and tissue donation with potential donor families.
• Works in close collaboration with hospital staff and ConnectLife staff during the evaluation phase of potential organ donors.
• Ensures that effective huddling occurs to determine the best time to offer the families opportunity for donation.
• Works with donor families to help them in understanding and accepting the diagnosis of death as described by the Physician.
• Determines whether families are interested in organ and/or tissue donation and guides them through the authorization process.
• Works with the key hospital staff to build close cooperative relationships which will result in the most optimal support of the donor family.
• Mentors other ConnectLife staff in the donation process.
• Forwards correspondence from donor families and/or recipients.
• Advocates for donation while being responsive to individual family circumstances and utilizes Dual Advocacy Approach model.
• Ensures aftercare activities are performed according to ConnectLife and regulatory policies and guidelines.
• Develops and facilitates initiatives for donor families.
• Provides initial aftercare support by utilizing community resources to assist families following the donation process.
• Assists with special projects related to hospital and community donation awareness.
• Responsible for creating, identifying, and organizing bereavement materials and resources.
• Participates in continuing education events and makes a proactive effort to stay informed regarding changes in the field e.g., donation, donor families, grief and loss, traumatic loss.
• Participates in cross-departmental meetings and conferences regarding programs or support services for donor families.
• Keeps electronic medical records up to date with accurate contact information for donor families and documents all family interactions according to Family Services policies.
• Provides Family Services department with preparation and distribution of mailings.

Requirements

• One year experience with families or individuals during time of grief required.
• Strong empathetic verbal and written communication skills
• Excellent interpersonal skills, including written and verbal communication.
• Able to work under pressure while maintaining a high degree of accuracy and emotional control.
• Adaptable and flexible to change with a continuous focus on customer service.
• Patience in making decisions and dealing with confidential information.
• Proficiency in Microsoft Word and data entry required.
• Professional appearance and demeanor.
• Valid NYS Drivers license and reliable transportation.
• Travel required.

Benefits

• Health Insurance
• Employer Sponsored Dental & Vision insurance
• Employer Sponsored Life insurance
• Paid vacation & sick time on a accrual basis beginning on day 1
• 401(k) after one year of service with 3% employer contribution
• Employee Referral Bonuses
• Mileage Reimbursement
• Pet insurance