Finance Collections Specialist

Must reside in Central, Mountain, or Pacific time zone. Schedule: Monday - Friday 9:00am to 5:00pm Be part of a soul-hearted approach to healing Alsana is a national leader in eating disorder treatment, offering a holistic, soul-hearted approach to recovery for adults and adolescents of all genders. We exist to be a source of hope and healing, creating safe, nurturing spaces where individuals can cultivate the roots of their own recovery story. As a Finance Collections Specialist at Alsana, you'll play a key role in supporting our clients by managing insurance collections, billing activities, and reimbursement processes while partnering with Admissions, Utilization Management, and other interdisciplinary teams to help ensure a seamless financial experience throughout treatment.

Key Responsibilities

• Manage insurance and third-party payer collections.
• Submit insurance claims and ensure accurate billing.
• Review insurance payments and resolve payment discrepancies.
• Post payments, adjustments, and refunds within the billing system.
• Maintain accurate account documentation and follow-up activities.
• Review insurance correspondence and resolve account issues.
• Verify revenue codes and insurance coverage.
• Assist the Utilization Management team with insurance approvals as needed.
• Collaborate with internal teams to support timely reimbursement and client financial responsibility.
• Maintain HIPAA compliance and accurate documentation.

Qualifications

• High school diploma or equivalent required; associate's degree in healthcare or a related field preferred.
• 2+ years of experience in medical billing, insurance collections, or healthcare accounts receivable required.
• Working knowledge of commercial insurance, government payers, and managed care contracts required.
• Strong attention to detail with excellent organization, problem-solving, and communication skills.

Benefits

That Support You

Benefits

At Alsana, we believe in caring for the people who make our mission possible. Eligible team members enjoy a supportive benefits package designed to support your health, well-being, and growth, including:

• Medical, Dental, and Vision insurance with multiple plan options

(Cigna nationwide; Kaiser available in CA)

• HSA plans with employer contributions
• FSA Healthcare and Dependent Care plan options
• Generous PTO, sick time, Covid Time, and 6 paid holidays
• Company-paid Basic Life and AD&D insurance
• Short-term disability (company-paid for non-CA; CA uses state plan)
• Continuing education stipend for eligible roles
• Voluntary benefits including Supplemental Life, Long-Term Disability, Accident, and Hospital Indemnity
• LifeMart employee discount program
• Free meals (position-specific)

Join us in helping people feel rooted, engaged, and respected as they find their path to recovery. Together, we foster a community built on compassion, mutual respect, and whole-hearted care.