Fraud Investigator at Nymbus Jacksonville, FL

Fraud Investigator job ksonville, FL. WORK ENVIRONMENT We are a remote first company. This role, as most of our positions, is remote. You may be required at times to visit client sites or attend meetings at designated locations. POSITION SUMMARY The Fraud Investigator plays a critical role in protecting the financial assets, operational integrity, and reputation of Nymbus clients by leading advanced investigations into complex and high‑impact fraud cases across multiple payment channels and products. This role involves the proactive identification of suspicious patterns and anomalies through the review of transactional data, case alerts, and non‑alert‑based referrals from both internal and external sources. The Investigator will perform in‑depth case analysis, connect cross‑channel and cross‑client fraud activity, and determine the root cause of fraudulent behavior. They will work directly with clients to present investigative findings, provide recommendations for risk mitigation, and ensure timely resolution of escalated cases. This includes preparing comprehensive reports, tracking key trends, and recommending targeted process enhancements. Collaboration is essential, as the Fraud Investigator partners closely with internal operations teams, external client contacts, and third‑party fraud detection platforms to resolve cases efficiently and in compliance with regulatory standards. The role also involves drafting and maintaining investigative procedures, mentoring Fraud Analysts, and contributing to the development of enterprise‑wide fraud prevention strategies. The ideal candidate will have proven expertise in fraud investigation, strong pattern‑recognition skills, deep knowledge of financial regulations, and the ability to work effectively under pressure in a high‑volume, deadline‑driven environment. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

• Lead end‑to‑end investigations into complex and high‑impact fraud cases, ensuring timely and thorough resolution.
• Analyze transactional data across multiple sources to identify patterns, trends, and emerging fraud typologies.
• Develop and maintain detailed fraud reports for clients, highlighting findings, trends, and recommended actions.
• Collaborate with internal operational and support teams to ensure accurate documentation, escalation, and resolution of fraud incidents.
• Work with clients to provide investigative updates, final case reports, and recommended preventive measures.
• Conduct in‑depth reviews of customer claims involving Debit card, Credit card, ACH, P2P, Bill Payments, and other payment channels, with a focus on complex and recurring cases.
• Identify gaps and recommend procedural enhancements to strengthen fraud prevention measures.
• Draft, update, and maintain fraud investigation procedures and best practices documentation.
• Serve as a subject matter expert for escalated fraud inquiries from Fraud Analysts and other team members.
• Track and report investigation metrics for client review.
• Stay current on industry fraud trends, regulatory changes, and compliance requirements to ensure investigative processes remain effective.
• Provide training and mentorship to Fraud Analysts on investigative techniques and case handling.

QUALIFICATIONS

• Associates degree in Business, Criminal Justice, Finance, or a related field preferred.
• Minimum 5 years of experience in fraud investigation or advanced fraud analysis, preferably in a financial institution or fintech environment.
• Proven track record managing complex investigations from initiation to resolution.
• Strong understanding of fraud detection tools and platforms (e.g., Verafin, Data Visor) and the ability to leverage multiple systems for analysis.
• Fraud certification (CFE, CFCI, or equivalent) strongly preferred.
• Expertise in identifying patterns, connecting data points, and recognizing emerging fraud trends.
• Strong understanding of banking operations, payment systems, and relevant regulations.
• Exceptional written and verbal communication skills, including the ability to prepare and deliver investigation reports to diverse audiences.
• Proven analytical, research, and problem‑solving skills, with a detail‑oriented mindset.
• Ability…