Health Care Navigator Supportive Services for Veterans & Families - ARCHES - Corvallis

About the position The SSVF Health Care Navigator (HCN) is a grant-funded position responsible for supporting Veteran households in accessing and navigating VA and non-VA healthcare systems. This role focuses on removing barriers to care, improving health outcomes, and promoting housing stability by ensuring Veterans are connected to appropriate healthcare services, benefits, and community-based resources. The HCN provides direct services including healthcare eligibility navigation, benefits enrollment assistance, referrals, and coordinated care transitions ("warm handoffs"). The position works closely with the SSVF team-including case managers, housing specialists, and income specialists-to ensure a holistic, Housing First approach. This is a grant-funded position contingent upon continued program funding.

Responsibilities

• Assess Veterans' eligibility for VA and community-based healthcare programs, including Medicaid, SSI/SSDI, TRICARE, and other local/state resources, ensuring comprehensive access to available benefits
• Provide hands-on assistance with the completion and submission of healthcare and public benefit applications, including verifying and gathering all required documentation to support timely approvals
• Deliver individualized education to Veterans on healthcare benefits, available services, and system navigation, promoting health literacy and empowering informed decision-making
• Facilitate access to preventive care, behavioral health services, substance use treatment, and chronic disease management to improve overall health outcomes
• Identify appropriate healthcare providers across VA and community systems and coordinate referrals to ensure timely and appropriate care delivery
• Conduct "warm handoffs" and active care coordination to ensure seamless transitions between providers, services, and levels of care
• Develop, strengthen, and maintain collaborative partnerships with healthcare providers, clinics, and community-based organizations to expand service access and coordination
• Proactively identify and address barriers to healthcare access-including transportation, digital access, childcare, financial constraints, and systemic challenges-and implement solutions to reduce disparities
• Collaborate closely with SSVF team members to ensure healthcare services align with housing stabilization plans and overall case management goals
• Connect Veterans to crisis intervention services, including suicide prevention resources, emergency medical care, and behavioral health crisis supports as needed
• Educate Veterans on accessing emergency healthcare services, including benefits and protections available under the COMPACT Act and other relevant programs
• Support aging Veterans in navigating geriatric care, long-term care services, and community-based supports to promote aging in place when possible
• Maintain accurate, complete, and timely documentation in all required data systems in compliance with program standards and reporting requirements
• Ensure adherence to all SSVF grant requirements, healthcare regulations, privacy standards (HIPAA), and organizational policies
• Monitor, track, and report on key outcomes related to healthcare access, engagement, and service utilization to support program effectiveness

Requirements

• High School Diploma or GED required
• Two years of experience in social services, healthcare navigation, case management, or a related field
• Driver qualifications are required for this position.
• Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Candidate must pass pre-employment and random drug screenings.
• Knowledge of VA and non-VA healthcare systems (e.g., Medicaid, Medicare, TRICARE, CHAMPVA)
• Ability to navigate complex benefit systems and eligibility requirements
• Strong communication, advocacy, and interpersonal skills
• Proficiency in Microsoft Office and data systems
• Excellent time management and organizational skills
• Ability to maintain confidentiality and uphold professional boundaries
• Knowledge of HMI, Docmtg and Squares.

Nice-to-haves

• Experience working with Veteran populations, healthcare systems, or vulnerable populations preferred
• Knowledge of trauma-informed care, healthcare access barriers, and homeless services best practices preferred
• Veteran status preferred (not required)
• Basic Life Support/First Aid Certification within 30 days of hire

Benefits

• Equal Opportunity Employer