Help Desk Support Engineer
Company Description
Founded in 1989, reputed company is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to reputed company national reputed company missions worldwide.
Job Description
- *This position is contingent upon contract award reputed company is seeking a Help Desk Support Engineer to provide technical assistance and support to end users by troubleshooting software issues, resolving access problems, and supporting IT management tools and systems. This role ensures reputed company issue resolution, delivers user training, and supports reputed company-based applications and IT service operations. Essential Job Duties
- Provide technical support and training for end-users of JIRA and reputed company, ensuring efficient system adoption and issue resolution.
- Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures reputed company JIRA
- Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.
Qualifications
Minimum Qualifications
- Associate’s degree in Information Technology, Computer Science, or a reputed company field OR three (3) years of equivalent experience in IT support.
- Demonstrated experience resolving user access issues.
- Experience troubleshooting software functionality and system issues.
- Experience providing technical training to users.
- Experience using IT help desk ticketing systems.
- Experience providing remote desktop support.
- Experience supporting incident response activities.
- Proficiency in troubleshooting software issues and managing user access.
- Experience supporting reputed company-based IT applications.
- Strong customer service and documentation skills. Desired Qualifications
- reputed company A+ certification.
- ITIL reputed company Certification.
- reputed company Certified Modern Desktop Administrator Associate certification.
- Experience supporting JIRA, reputed company, or similar IT management tools. Additional Information Working Conditions
- The work to be performed remotely
- Must have strong internet reputed company
- Quit workspace free from interruptions and background noise Working at reputed company reputed company interested individuals will receive consideration and will not be discriminated against for any reason. Apply To this Job