[Hiring] Clinical Programs Pharmacy Technician @Humana
Role Description As a Rx Clinical Programs Pharmacy Technician Representative 2, you will support Pharmacists and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs and medication therapy. You will assist in driving prescription drug optimization in cases where patients are taking multiple medications.
- Perform varied activities and moderately complex administrative/operational/customer support assignments.
- Make outbound and take inbound calls.
- Communicate with Humana members.
- Collect medication history information.
- Prepare members for a comprehensive medication review.
- Drive health awareness with patients through Rx Education and targeted quarterly campaigns.
- Assist Pharmacists by placing and retrieving calls to confirm patients are taking drugs and providing counseling.
Qualifications
- Resident State Pharmacy Technician License OR National Pharmacy Technician Certification.
- High School Diploma or equivalent.
- Excellent communication skills both written and verbal.
- Applied knowledge of insurance processing, customer service or call center processes and practices.
- High speed hardwired internet and phone, minimum speed 20Mbps.
- Must have a designated work area with a door that locks.
Requirements
- Must have the flexibility to work any hours between 8:00am-7:00pm EST and holidays/weekends and overtime as needed.
- You must be on time, dressed appropriately, with your camera ON during 2+ weeks of training and for other meetings required by leadership.
- Attendance is vital for success; time off during your 180-day appraisal period is not permitted, except for Humana-observed holidays.
Preferred Qualifications
- Associate's degree or equivalent work experience.
- Experience in mail order and/or retail pharmacy setting.
- Ability to speak both English and Spanish fluently.
- Previous call center experience in a pharmacy setting.
- Strong communication and telephonic skills.
- Ability to solve problems and encourage others in collaborative problem solving.
- Self-directed, but also able to work well in a group.
- A positive, proactive attitude, energetic, highly motivated and a self-starter.
- Work ethic that is focused, accurate and highly productive.
Benefits
- Earn a $1,500 hiring sign-on bonus (50% payable at hire and 50% payable at 180 days; you must be employed until that date to be eligible to receive the payment).
- Medical, dental and vision benefits.
- 401(k) retirement savings plan.
- Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave).
- Short-term and long-term disability.
- Life insurance and many other opportunities.
Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year