Implementation Consultant

Paycor is a company that has been simplifying HR, payroll, and benefits for American businesses since 1971. The Implementation Consultant will be responsible for onboarding clients to the Paycor product suite, ensuring a smooth transition from existing systems, and providing consultative support to meet clients' needs.

Responsibilities

• Coordinate the transition of new clients from their existing human capital management software to the Paycor product suite; utilize effective client service and change management practices to ensure a smooth conversion
• Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns to the business partners and management as appropriate
• Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients' requirements and business objectives are defined clearly that they are well understood by the entire project team
• Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals
• Work in coordination with non-client facing Implementation team members to ensure accurate database configuration
• Test client data and Paycor system configuration to ensure proper functionality and quality; resolve data discrepancies as a result of testing and/or initial production activity within the software
• Investigate, analyze and recommend solutions for clients ' issues; collaborate with Implementation leadership and Technical Support staff to eliminate recurring issues
• Maintain accurate project status in Paycor project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks
• Conduct face-face telephone/web-based system review sessions with new users
• Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed
• Transition clients to ongoing Client Services Support resources upon successful implementation
• Other duties as assigned

Skills

• Bachelor's Degree - Required
• 1 year of experience in a client-facing position; prior implementation, project management or business to business sales experience a plus
• Knowledge of human capital software preferred

Benefits

• Medical coverage
• Virtual wellness classes
• Tuition reimbursement
• 401(k) + employer match
• Adoption assistance
• Financial assistance
• Paid time off
• Company holidays
• Culture days
• Comprehensive work-life balance programs
• Award-winning training and development programs
• Paid time off for volunteerism

Company Overview

Company H1B Sponsorship