Implementation Manager
This is a remote position. Implementation Manager Fold Health, Inc. | US Remote (East Coast preferred) | ~25% travel Fold Health is hiring an Implementation Manager to own enterprise go-lives for value-based care organizations. You will manage the full implementation lifecycle for ACOs, MSOs, IPAs, and risk-bearing provider groups deploying Fold’s care orchestration platform. This role reports to the Director of Implementations. You will typically run 2–4 concurrent implementations. Success is measured by on-time go-live delivery, customer adoption rates, time-to-value, and implementation quality scores. What You’ll Do Own Customer Implementations
- Manage full lifecycle from kickoff through go-live and stabilization
- Lead Sales to Implementation handoffs, ensuring complete, efficient knowledge and relationship transfers
- Primary customer contact during implementation; own timelines, milestones, deliverables
- Coordinate go-live planning, war rooms, and post go-live support
- Ensure operational, clinical, and technical readiness: workflows, staffing, training, EHR integrations
- Oversee data onboarding (claims, ADT, roster, EHR data); validate data quality before and during go-live
- Identify risks early, escalate with solutions, drive resolution across internal and customer teams
Cross-Functional Coordination
- Maintain leadership-facing status updates and dashboards
- Coordinate with Sales, Product, Engineering, Analytics, Integrations, and QA on customer requirements
- Translate customer needs into internal workstreams; track cross-team dependencies
- Work with offshore R&D team (Pune, India) on integration specs and issue resolution
- Partner with Customer Success on handoffs, adoption milestones, and customer health
Change Management & Adoption
- Drive change management at customer sites: stakeholder alignment, resistance mitigation, executive sponsor engagement
- Deliver training for care managers, quality teams, and clinical staff
- Create workflow documentation, user guides, quick reference materials
- Identify and train customer super-users for post-go-live support
- Monitor adoption metrics and address barriers proactively
Scalability
- Contribute to playbooks, templates, knowledge hubs, and checklists from hands-on experience
- Surface product gaps, workflow friction, and voice of the market feedback to Product and Engineering
- Help refine timelines, resource estimates, and scope definitions for future deals
Fold Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.
Requirements
Qualifications Required
- 5–7 years in healthcare technology implementations, professional services, or customer-facing delivery
- 3+ years implementing enterprise software platforms for ACOs, MSOs, IPAs, or provider groups
- Experience with value-based care, risk-based arrangements, or population health
- Proven ability to manage complex, multi-stakeholder implementations
- Strong communication with clinical and operational leaders
- Change management experience in healthcare settings
- Can build process while delivering results in a fast-moving environment
- ~25% travel for go-lives, kickoffs, on-site support
- US work authorization
Preferred Knowledge Areas
- EHR integrations: Epic, athenahealth, eClinicalWorks, Elation
- Healthcare data standards: HL7, FHIR, ADT feeds, claims data
- Clinical background or direct experience with care management and quality performance teams
- Offshore/distributed engineering team experience
- Quality performance: HEDIS, Stars, MSSP, MA, Risk Adjustment
- PM tools (Wrike, Asana, Smartsheet, Jira) and CRM systems (Salesforce, HubSpot, ZenDesk)
Benefits
Compensation Market-benchmarked base salary, comprehensive benefits, and meaningful equity designed to give employees a true stake in what we’re building. We align compensation to experience, scope, and expected impact.