Institutional Client Service Representative Job Details | New York Life Insurance Co
New York Life is a Fortune 100 mutual company with a 180-year legacy of purpose and integrity. They are seeking an Institutional Client Service Representative to support institutional clients by ensuring accurate trade processing, resolving service-related issues, and providing high-quality client support.
Responsibilities
- Process annuity requests for Group Annuity contracts in accordance with contractual provisions
- Process Required Minimum Distribution (RMD) requests
- Handle inbound/outbound calls from the customer service lines, responding to both institutional and individual annuitant inquiries
- Provide up to date information for Institutional clients including pricing, interest calculations, account balances, audit inquiries, annuity quote request and information for tax filings
- Establish and maintain high quality internal and external customer relationships – assessing and responding to their needs effectively
- Develop an understanding of operational procedures as well as company, industry and regulatory policies and be able to communicate with clients regarding these matters
- Learn and maintain a strong working knowledge of multiple applications, products and services
- Maintain files in accordance with company business policies
- Provide support to Stable Value Service group
Skills
- Bachelor's Degree or equivalent business experience
- Excellent time management, organizational and multi-tasking skills required to effectively manage a diverse workload
- Strong written and verbal communication skills
- Ability to perform in a high volume, fast paced call center environment
- Must be result oriented and a team player
- Ability to adapt quickly and remain effective in a dynamic, fast-paced environment
- Demonstrated ability to apply technical industry knowledge to day-to-day issues and leverage technology for improved service delivery
- Flexible and resilient in a changing environment
- Willingness to assist with department initiatives and cross-functional projects, contributing subject matter expertise and insights
- General knowledge of Group Annuity Contracts and/or Stable Value Contracts a plus
- General knowledge of Pension Plans (Defined Benefit/Contribution) a plus
Benefits
- Overtime eligible: Nonexempt
- Discretionary bonus eligible: Yes
- Sales bonus eligible: No
- Employees are eligible for an annual discretionary bonus
- Employees may also be eligible to participate in an incentive program
- We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs
Company Overview
Company H1B Sponsorship