IT Admin

About Search Firm This position is being facilitated by Pathway Talent Solutions Group, a specialized recruitment and talent advisory firm. We partner with organizations to identify, engage, and place exceptional talent. Candidates will be supported throughout the process with clear communication, guidance, and advocacy to ensure the best fit for both client and candidate.

About the Role

ScaleNP is a fractional operations and administration consulting firm that embeds experienced operators inside mission-driven organizations. We are hiring an IT Administrator to provide dedicated technology support to Rooted Life, a healthcare organization based in San Diego, CA. This is a remote, full-time position. You will serve as the primary IT resource ensuring Rooted Life's staff has reliable, secure access to the platforms and systems they need to operate effectively and serve their clients.

Key Responsibilities

Google Workspace Administration

• Manage user accounts, groups, and organizational units
• Configure and maintain Gmail, Google Drive, Calendar, Meet, and related services
• Enforce security policies, manage access controls, and monitor for compliance
• Support onboarding and offboarding of staff accounts

Zoom Platform Administration

• Manage Zoom accounts, licenses, and settings
• Configure and troubleshoot Zoom Meetings, Webinars, and Phone as applicable
• Support staff with Zoom best practices and usage issues

EHR System Administration

• Serve as system administrator for the organization's Electronic Health Records (EHR) platform
• Manage user access, roles, and permissions within the EHR system
• Coordinate with the EHR vendor on system updates, issues, and enhancements
• Support clinical and administrative staff with EHR-related questions and troubleshooting

Billing Platforms & Payer Portals

• Administer access to billing platforms and payer portals used for healthcare reimbursement
• Coordinate user setup, credentialing access, and troubleshooting across payer systems
• Maintain accurate records of platform credentials and access permissions
• Liaise with billing staff and external vendors to resolve system access issues promptly

General IT Support & Security

• Serve as the first point of contact for IT support requests from staff
• Maintain documentation for system configurations, access controls, and procedures
• Ensure all platforms meet HIPAA compliance and data security requirements
• Proactively identify and address technology issues before they impact operations

Qualifications

Required

• 3+ years of experience in an IT administrator or systems administrator role
• Hands-on experience administering Google Workspace
• Experience administering Zoom at an organizational or enterprise level
• Demonstrated experience with EHR systems in a healthcare setting
• Familiarity with healthcare billing platforms and payer portal management
• Working knowledge of HIPAA requirements and healthcare data security practices
• Strong communication skills; ability to support non-technical users clearly and patiently
• Highly organized, self-directed, and able to manage multiple priorities remotely

Preferred

• Google Workspace Administrator certification
• Experience supporting behavioral health, mental health, or outpatient healthcare organizations
• Familiarity with common EHR platforms (e.g., Athenahealth, SimplePractice, Kareo, or similar)
• Prior experience in a fractional or multi-client support environment

Compensation & Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional growth and development

Work Environment

This position operates in a fast-paced, mission-driven healthcare and housing services environment supporting staff who work directly with vulnerable populations.

• 100% remote
• Full-time position
• Employed by ScaleNP; dedicated support provided to Rooted Life (San Diego, CA)
• Must be available during core Pacific Time business hours

Why Join Rooted Life At Rooted Life, you’ll be part of a mission-driven team working at the forefront of whole-person care. This role offers the opportunity to make a direct, tangible impact in the lives of individuals who need it most—while helping shape innovative care models that are transforming the system. Equal Opportunity Employer Rooted Life is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We encourage candidates from all backgrounds and experiences to apply.