Legal Operations e-Billing Specialist - Remote
External candidates: In order for your application to be correctly processed please sign-in before you apply Internal candidates: Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Legal Operations e-Billing Specialist - Remote Requisition Number R7679 Legal Operations e-Billing Specialist - Remote (Open) Location California - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more} Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a Legal Operations Analyst - eBilling - Remote Your Role: The Legal Operations Analyst I supports the day‑to‑day efficiency of the Claims Law Office and Corporate Law teams. This role works independently to manage and analyze litigation operations, e‑billing, records management, and legal technology initiatives. Building on the Legal Operations Specialist role, the Analyst takes on more complex analysis, drives process improvements, and partners cross‑functionally. The position may also serve as a team lead and requires strong judgment, discretion, and advanced analytical skills. Your Work:
- Lead or assist in the implementation of new systems and tools to support evolving legal processes.
- Collaborate with internal stakeholders and third parties to research and resolve operational or processing issues.
- Coordinate cross-departmental projects to ensure timely completion of key initiatives.
- Review, prioritize, and manage tasks and communications to ensure timely, accurate follow-up.
- Apply critical thinking to analyze information and make sound recommendations for process improvements or issue resolution.
- Perform other ad-hoc duties and special projects as assigned.
- Oversee daily operations of the eBilling system, including invoice submission, review, validation, and approval workflows.
- Manage onboarding and maintenance of outside counsel firms within the eBilling system, including handling rate submissions as required.
- Serve as the primary point of contact for outside counsel and vendors regarding billing guidelines, invoice processing, and system troubleshooting.
- Monitor eBilling queues, resolve exceptions, and escalate complex issues as necessary.
- Partner with Legal Operations leadership to assess, enhance, and streamline billing processes and system functionality.
- Maintain updated eBilling-related information on company and/or division intranet sties for others to reference as appropriate.
- Ensure compliance with corporate billing guidelines and outside counsel engagement terms.
Required Experience, Education and Skills
- Associate degree in Business Administration, Legal Studies, or a related field
- 2 years of experience in legal operations, business analysis, legal administration or comparable experience
- Experience with and strong understanding of legal and insurance terminology and concepts
- Familiar with the civil litigation lifecycle and principles and practices of legal document processing, filing and recordkeeping
- Understanding of basic accounting principles, as well as excellent analytical skills
- Demonstrates a strong work ethic and dependability
- Strong customer service skills and ability to maintain a positive working relationship with clients, attorneys, and support staff
- Comfortable working both independently and in a fast-paced team environment