Medical Record Collection Specialist (Remote - LATAM based)
Job Title: Medical Record Collection Specialist
- Job Type: Full-Time Contractor
- Location: Remote (LATAM Based Only)
- Shift: 9:00 AM – 6:00 PM Eastern Standard Time (EST)
About Gather Records (A SeedTrust Escrow Family) Gather Records is a high-growth organization specializing in the end-to-end retrieval and management of medical documentation. For us, data is our "inventory." We serve as a critical bridge between healthcare providers and the organizations that require precise medical histories to move cases forward. Our mission is to transform the often slow, bureaucratic process of record retrieval into a streamlined, efficient, and professional operation. Role Overview This is not a standard call center position. As a Medical Record Collection Specialist, you are a proactive case manager responsible for retrieving clinical documentation from healthcare providers across the United States. You will act as a persistent "detective," ensuring that every record is not only received on time but is also medically complete based on specific case requirements. You must be comfortable with high-volume outbound calling and possess the professional "backbone" to navigate hospital administrative hurdles.
Key Responsibilities
- High-Volume Outreach: Execute a minimum of 30+ outbound calls per day to U.S.-based medical providers to initiate and follow up on record requests.
- Clinical Accuracy: Review received documents (e.g., office notes, postpartum visits, transfer notes) to identify missing pages or specific data points requested by the review team.
- Tenacious Follow-up: Maintain a rigorous schedule to ensure providers meet deadlines, handling live objections and bureaucratic delays with professional persistence.
- Detailed Documentation: Accurately log every provider interaction and status update within the company portal, avoiding "double work" and ensuring real-time case transparency.
- HIPAA Compliance: Maintain 100% compliance with clinical documentation requirements and privacy standards to protect Patient Health Information (PHI).
Required Qualifications
- English Proficiency: Advanced (C1/C2) level is mandatory. You must be able to handle complex, live phone conversations and nuance with U.S. medical staff.
- Professional Tenacity: Ability to be "firm but polite" (having a "backbone") when dealing with unresponsive or difficult provider offices.
- Remote Work Ethic: Proven ability to maintain high productivity and strict login adherence in a 100% remote environment.
- Technical Proficiency: Skilled in navigating multiple platforms simultaneously, including EHR/EMR systems and internal company portals.
Preferred Skills & Experience
- Medical Background: Experience as a Virtual Medical Assistant, Intake Coordinator, or Live Medical Scribe is highly preferred.
- Specialized Knowledge: Familiarity with OB/GYN, IVF, Labor & Delivery, or Pain Management terminology.
- System Experience: Prior use of EMR/EHR systems such as CINCH, Areths, or similar medical databases.
- Credentialing: Previous HIPAA training or certification.
Why Join Gather? We offer a collaborative, team-oriented environment where high performers from LATAM are valued as "star players". We provide the flexibility of remote work combined with a structured, professional atmosphere where your organizational skills and medical knowledge will directly impact the success of our products.