Operations Manager/Chief of Staff
Operations Manager/Chief of Staff (Healthcare / MedTech Startup)
About the Role
We are a fast-growing medical device / health-tech company deploying AI-driven diagnostic technology in hospital settings. As we scale from an early-stage team into our next phase of growth, we’re hiring an Operations Manager to own and build the operational backbone of the business. This is a highly cross-functional role with visibility across customers, field teams, RD, regulatory, and executive leadership. You’ll balance hands-on execution (scheduling installs, coordinating hiring, managing submissions) with building scalable processes that support long-term growth. What You’ll Do Customer & Hospital Operations
- Serve as the primary point of contact for physician customers and hospital administrators
- Coordinate hospital installations end-to-end (IT connectivity, integrations, billing setup)
- Track onboarding from contract through go-live and ongoing support
- Maintain CRM data and ensure visibility into customer activity
Field Team Coordination
- Schedule and deploy field-based clinical/technical teams to customer sites
- Build and manage service ticketing and tracking systems
- Establish KPIs and performance metrics as the team scales
- Act as escalation point for complex field issues
Regulatory & Compliance
- Coordinate regulatory submissions and communications (e.g., FDA)
- Support reimbursement and compliance workflows (e.g., CMS)
- Track documentation, timelines, and external communications
- Assist with industry engagement (conferences, abstracts, professional societies)
Hiring & Team Buildout
- Lead recruiting for key commercial and field roles
- Draft job descriptions, screen candidates, and manage interview processes
- Build onboarding workflows and foundational HR processes
- Partner with external recruiters as needed
Business Operations Leadership Support
- Support leadership with meeting prep, research, and follow-ups
- Coordinate customer and stakeholder meetings, travel, and logistics
- Help implement systems, reporting, and infrastructure to support scale
- Contribute to building the foundation for future commercial operations
What We’re Looking For | Required
- 5+ years in operations, program management, or chief-of-staff type roles within healthcare, medtech, or health-tech
- Experience in early-stage or high-growth environments
- Familiarity with regulatory and reimbursement processes (FDA, CMS)
- Experience coordinating field-based teams (clinical specialists, service engineers, etc.)
- Comfortable working with hospital systems (IT, procurement, administration)
- Strong communication skills with the ability to interface with clinicians, executives, and external stakeholders
- Experience with tools such as Salesforce, HubSpot, Asana, Jira, or similar