Part-Time Customer Service Representative

AmRent serves the rental housing community by providing a wide range of services for the resident selection process including credit reports, background checks, identity validation, and employment verification. Our solutions are integrated with many popular property management software platforms and we also focus on the unique needs of our customers throughout the relationship. Our account management and customer support team have longevity in the industry and are eager to develop and implement innovative processes to help improve rental housing portfolios nationwide. At AmRent, we are passionate about the rental housing industry and work hard to ensure our customers are not just satisfied, but delighted. We are a motivated, tight-knit team and collaborate internally on a regular basis to ensure that what we provide our customers is the best solution for them. We encourage you to apply if you want to have your ideas and voice make an impact and to collaborate with a great group of smart, dedicated, and fun people. www.amrent.com About the Role: The Consumer Assistance Representative is a customer service agent who serves as the primary point of contact for consumers seeking support with credit reporting services through phone and mail communications. This customer-focused role is responsible for assisting consumers primarily via inbound phone calls with credit report requests, facilitating disputes, and providing clear and accurate information regarding credit reports Representatives send consumers copies of their credit report via email and mail and submit consumer requests to Consumer Reporting Agencies (CRAs) while ensuring exceptional customer service and adherence to all regulatory and compliance standards. Team members may also be cross-trained to support additional Consumer Assistance groups as needed. This is a part-time remote role working 20 hours per week. Candidates must be available to work a set schedule of Monday through Friday from 12:00 PM to 4:00 PM EST. What You’ll Do: Provide consumers with accurate and relevant information via telephone while maintaining a professional, courteous, and positive attitude during all interactions Evaluate and interpret consumer requests to determine and execute the most appropriate course of action Process consumer disputes promptly and accurately by submitting electronic requests to Consumer Reporting Agencies (CRAs) in accordance with established procedures Prepare, review, and distribute consumer correspondence in a timely, professional, and accurate manner Maintain and continuously develop knowledge of company policies, departmental procedures, credit reporting regulations, and industry standards, and best practices Perform additional duties as assigned What You’ll Need: High school diploma or equivalent required Excellent verbal and written communication skills with the ability to explain information clearly, professionally, and empathetically Ability to remain calm and customer-focused while resolving challenging situations Self-motivated and productive in a remote environment with minimal supervision Understanding of, or ability to learn, company policies and acceptable federal credit reporting regulations Strong attention to detail, accountability, and initiative Receptive to coaching and committed to continuous learning and professional development Experience using, or willingness to learn, AI tools and emerging technologies Strong organizational and time management skills with the ability to prioritize competing responsibilities and meet deadlines Ability to collaborate effectively across teams while also working independently Adaptable and flexible in response to changing priorities, processes, and business needs

Benefits

We Offer: AmRent offers comprehensive healthcare benefits to eligible employees including: medical, HSA, prescription, vision, dental Our benefits also include life insurance, short & long-term disability, Roth and 401K with possible company match and profit sharing, an Employee Assistance Program (EAP), Time Away from Work (TAFW) and paid holidays - plus employee referral bonuses, and role-based professional development opportunities. AmRent is committed to equal opportunity employment, and employment decisions are based on merit, qualifications, and abilities. Employment-related decisions are not influenced or affected by an employee’s race, color, gender, age, religion, national origin, disability, citizenship, military status, sexual orientation, genetic information, or any other category protected by federal, state or local law. The Company endorses a work environment free from discrimination and harassment. We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to complete the application process or perform the essential functions of the position, please let us know. This posting will remain open until filled.