Patient Intake Coordinator, Bilingual: English/Spanish – Outpatient Behavioral Health
Job Description:
- Manage a high volume of inbound calls and emails (50+ patient interactions per day)
- Conduct patient intakes and accurately document information in the EHR
- Schedule patients based on clinician availability, specialty, and insurance participation
- Verify insurance eligibility and explain benefits, copays, and next steps clearly
- Maintain accurate schedules and documentation
- Coordinate with clinicians, billing, and administrative staff to resolve issues efficiently
Requirements:
- Fluent in English and Spanish (spoken and written)
- 2+ years of experience in a medical office, behavioral health practice, or healthcare administrative role
- Direct experience verifying insurance benefits and explaining coverage to patients
- Experience using EHR systems and managing appointment scheduling
- Comfortable working in a fast-paced, high-volume environment
- Strong communication, organization, and attention to detail
- Reliable home office with high-speed internet
- Must pass Level 2 background check
- Must reside in Florida
Benefits:
- 100% employer-paid health, dental, vision, and life insurance (valued at ~$13,000+ annually)
- Safe Harbor 401(k) with company match
- Paid Time Off: 13 days in Year 1, increasing to 26 days annually
- All federal holidays paid
- Fully remote, stable, full-time role with a structured, team-oriented environment and clear expectations