Pharmacy Care Technician - Work From Home (Raleigh, NC)
About the position CVS Health/Specialty has an exciting opportunity for you as a work from home Pharmacy Care Technician in North Carolina. In this role, you will assist in accurately reading, interpreting and entering prescriptions into the computer system including calculation of doses and assignment of directions and accepting proper insurance payment in a timely fashion. Pharmacy Care Technicians are responsible for routing incomplete or unclear prescriptions to the prescriber for clarification and must also be able to enter incomplete prescription information once clarification has been obtained. Pharmacy Care Technicians assist with inbound phone calls; interact with customers and cross functional team to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service. This includes new patient enrollment, verification of insurance coverage and perform benefit investigations and processing of medication orders for both new and existing patients. This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist. The role requires independent and self-directed performance. This is primarily a WORK FROM HOME position. However, candidates must live within a 75-mile commutable distance from Raleigh, North Carolina and be willing to come onsite for equipment/technical issues, and performance review discussions. Training allows our new team members to familiarize themselves with members of training, support, leadership, and their new peers to ensure a successful and team-focused onboarding experience.
Responsibilities
- Assist in accurately reading, interpreting and entering prescriptions into the computer system.
- Calculate doses and assign directions.
- Accept proper insurance payment in a timely fashion.
- Route incomplete or unclear prescriptions to the prescriber for clarification.
- Enter incomplete prescription information once clarification has been obtained.
- Assist with inbound phone calls.
- Interact with customers and cross-functional teams to answer questions, solve problems, and provide education.
- Maintain the company’s reputation for high-quality service.
- Perform new patient enrollment.
- Verify insurance coverage.
- Perform benefit investigations.
- Process medication orders for both new and existing patients.
- Provide customer education.
- Perform routine assessment and problem identification with appropriate escalation to a pharmacist.
Requirements
- Must live within 75 miles of Raleigh, North Carolina
- Six months experience in a pharmacy technician role
- Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
- Six months computer keyboarding skills and aptitude
- Active Valid Pharmacy Technician License as required by the State of NC
- Direct/hardwired internet connection to a modem/router within 7 feet of your computer
- Minimum download speed of 25 mbs download and 3 mbs upload (WiFi and satellite are not permitted)
- A secure and private home workspace free from distractions
Nice-to-haves
- Three months experience handling and resolving customer needs over the phone
- Healthcare work experience and familiarity with benefits, insurance, prescriptions
- Medical billing, coding, and other medical assisting roles
- Customer service experience in an office environment
Benefits
- medical
- dental
- vision insurance
- supplemental benefits
- discount programs
- sixteen paid days off
- ten paid holidays
- retirement savings options
- wellness programs