Product Specialist

Jump-app is a company focused on empowering financial advisors with cutting-edge AI technology. The Product Specialist role involves managing customer support, resolving issues, and educating users on Jump's features to enhance customer satisfaction.

Responsibilities

• Help manage the high-velocity, high-volume Jump Help Desk – a chat interface powered by Intercom
• Serve as a representative of Jump by responding quickly and professionally to our customers’ requests. (Our customers are financial advisors.)
• Debug and resolve some customer issues live over Zoom calls
• Leave our customers feeling delighted with your interactions
• Be a Jump expert and constantly educate users on how to get the most out of Jump’s features
• Note customers’ feature requests and recurring issues, and highlight those for the product and engineering teams
• Help establish Jump as the category leader, trusted and loved by customers
• Help build Jump into a career-making, exceptional place to work

Skills

• You are a top-5% writer + verbal communicator – clear, professional, and quick
• You learn and work quickly and independently
• You are meticulous, detail-oriented, and great at multi-tasking
• You are a relationship builder, and a professional and personable ambassador of any brand you represent
• You are responsible and take accountability
• You are comfortable using technical interfaces, and good at thinking methodically about why something might not be working, though you do not need to know anything about computer programming, math, or AI
• You understand what it means to work at an early-stage tech company and are excited about the related opportunities and challenges
• You are excited by the prospect of helping financial advisors leverage cutting-edge AI
• College degree required
• Helpful if you have 1-5 years of professional experience, preferably in a customer-facing role in tech, though we do also hire new college grads

Benefits

• Equity
• Flexible PTO
• $500 WFH Stipend
• Medical: $0 premium health plan for your family
• Ancillary Benefits: Dental, Vision, Life, Disability, Indemnity, etc.
• Tax Savings: 401k, HSA, FSA, Dependent Care FSA, Commuter, etc.
• Laptop + $500 budget for workspace setup
• Paid Parental Leave: 2-4 weeks non-birthing, 6-16 weeks birthing, depending on tenure.

Company Overview