Program Analyst

The Responsible Gambling Council (RGC) is an independent, non-profit organization dedicated to problem gambling prevention. The RG Check Program Analyst will interact directly with clients, assess compliance with established criteria, and document findings in reports and presentations.

Responsibilities

• Communicating and scheduling the various requirements and steps of accreditation process with gambling operators
• Collecting and analyzing corporate and operational documents and materials including ensuring such documents remain confidential and treating privileged information with discretion
• Planning, coordinating and conducting venue visits, site assessments, employee interviews, and employee and player surveys
• Analyzing and assessing documentation and data against established standards
• Documenting the accreditation findings and reporting the results
• Writing, editing and formatting business reports and presentations

Skills

• Minimum Bachelor's degree required, preference will be given to candidates with a post-secondary degree in social sciences, business and/or public health
• Minimum of 1-3 years of experience working in an office environment
• Strongly proficient in Excel and/or other data analysis software
• Strong critical thinking and analytical skills; able to clearly and concisely identify key points and organize them in a logical manner
• Good verbal communication and interview skills; ability to interact with employees from a variety of positions from frontline to senior level
• Ability to remain objective and consider all relevant information and data
• Detail-oriented
• Excellent report writing and editing skills
• Strong presentation skills; ability to deliver complex accreditation results to clients and relevant stakeholders
• Project coordination and scheduling experience
• Ability to organize and analyze data
• Ability to identify anomalies and escalate to senior employees for further input and resolution
• Proven ability to meet deadlines and achieve deliverables
• Self-motivated and able to function independently within a team environment
• Valid Driver's License and Passport
• Alignment with RGC's Core Values: Humanity, Integrity, Courage and Ingenuity
• Experience with SharePoint and Copilot is considered an asset
• Knowledge of the gaming industry, including iGaming and Sports Betting, is an asset
• Experience working with diverse populations, cultural awareness, and ability to communicate in an inclusive and equitable manner
• Fluency in a second language in addition to English is an asset (i.e. French, Spanish, Portuguese)

Benefits

• Purpose-driven work that creates positive change for individuals and communities
• Professional development opportunities to build your skills and advance your career
• Collaborative culture where diverse perspectives are welcomed and celebrated
• Work-life balance with flexible hybrid work arrangements
• Commitment to equity, diversity, inclusion, accessibility, and anti-racism in everything we do
• Accessible recruitment process and workplace under the Accessibility for Ontarians with Disabilities Act (AODA)

Company Overview