[Remote] Account Expert, Virtual Business

Note: The job is a remote job and is open to candidates in USA. T-Mobile is a leading telecommunications company that invests in its employees through a comprehensive Total Rewards Package. The Business Account Expert, Virtual Business role involves acquiring new business customers and managing existing accounts, focusing on building relationships and exceeding sales targets through effective communication and understanding customer needs.

Responsibilities

• Customer Communication: Engage in daily customer communication and follow-up using various tools to complete outbound/inbound phone calls, emails, and online meetings/appointments. Follow up on leads from marketing campaigns, call lists, and referrals
• Research: Understand customer needs, key contacts, and potential business opportunities. Use research to select appropriate product/service messaging to meet individual customer needs
• Sales Process: Manage the full sales cycle—from prospecting and qualifying to presenting, negotiating, and closing deals. Maintain an active pipeline of qualified opportunities using the CRM system. Accurately document all interactions, quotes, and deal progress
• Training: Attend all required product and service training to gain in-depth knowledge of T-Mobile for Business products and services
• Also responsible for other duties/projects as assigned by business management as needed

Skills

• High School Diploma/GED (Required)
• At least 18 years of age
• Legally authorized to work in the United States
• 2 years inside, outside, retail, or similar sales position. (Preferred)
• 1-2 years experience in customer service, sales and/or retention. (Preferred)

Benefits

• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Monthly or quarterly sales incentives
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

Company Overview