[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Allianz Trade in North America is a trusted insurance and asset management company. The Account Manager will manage and renew a portfolio of policies while ensuring profitable growth and retention, applying commercial underwriting principles, and enhancing service quality to support customer satisfaction.

Responsibilities

• Deliver high-quality customer service to drive retention and strengthen client relationships
• Perform both proactive and reactive servicing tasks aligned with the Group's Customer Service (CS) model
• Act as a second-level expert for escalated servicing tasks, including policy wording clarifications and claims resolution
• Collaborate with external broker and key internal teams, including Risk, Claims, and Policy Administration, to ensure alignment and support business objectives
• Lead the execution of the policy renewal journey, including preparing renewal quotes and restructuring policies in accordance with Group Commercial Rules and Commercial Underwriting guidelines
• Engage with customers in the renewal process, including price negotiation and collecting key updates
• Collaborate with Credit and Commercial Underwriting (CUW) teams on high-risk policy management, ensuring seamless execution of recommendations and effective customer communication
• Ensure compliance with all internal and external regulatory standards
• Implement account management plans based on the target service model: Achieve business targets related to retention, pricing, and compliance through effective account management and customer engagement strategies

Skills

• Bachelor's degree in a related field
• 2-4 years of experience in account management, underwriting, or a related sales/service environment
• Knowledge of the credit insurance market, including brokers and competitors
• Strong ability to manage a high volume of clients while maintaining strong relationships
• Problem-solving skills with a strategic, adaptable approach to client and operational challenges
• Basic awareness of Artificial Intelligence technologies and enthusiasm about learning and integrating AI into everyday business processes

Benefits

• Competitive compensation
• Annual bonus eligibility and/or commission structure opportunities
• 401(k) discretionary match of up to 6%
• Flexible work schedules
• Health and wellness benefits
• Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off
• Tuition Reimbursement
• Family care resources, including fertility and adoption benefits

Company Overview