[Remote] Account Manager
Note: The job is a remote job and is open to candidates in USA. SKIDATA USA is a company focused on customer success and account growth, and they are seeking an Account Manager to drive these efforts. The role involves managing customer relationships, ensuring smooth onboarding, and promoting SKIDATA's solutions to maximize value and satisfaction.
Responsibilities
- Partner with Outside Sales to support customers post-award and prior to go-live, ensuring a smooth onboarding experience
- Assume full ownership of customer success following go-live, serving as the primary point of contact for ongoing relationship management
- Proactively monitor customer health, satisfaction, and system adoption to ensure long-term success
- Drive customer retention by identifying and mitigating risks that could lead to churn
- Develop and execute account plans focused on expanding customer value and deepening relationships
- Identify opportunities for modernization, upgrades, and asset refresh initiatives, and coordinate with Outside Sales to pursue them
- Advocate for and promote SKIDATA’s latest innovations and offerings, including:
- Mobility Suite as a Service (MSaaS)
- License Plate Recognition (LPR) solutions
- Ticketless and ticket-reduced technologies
- Actively convert legacy software customers to MSaaS solutions to drive recurring revenue growth
- Keep customers informed about new SKIDATA products, features, and enhancements
- Serve as a trusted advisor, ensuring customers fully understand and leverage SKIDATA solutions
- Partner with the Training team to identify and coordinate additional customer training needs
- Collaborate with Operations and Support teams to ensure timely resolution of customer issues
- Maintain strong alignment with Outside Sales on account status, opportunities, and risks
Skills
- 3–7 years of experience in Account Management, Customer Success, or related client-facing role
- Proven track record of managing customer relationships and driving retention/growth
- Strong communication, presentation, and stakeholder management skills
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Experience in SaaS, technology, mobility, parking, or infrastructure solutions
- Familiar with Microsoft Dynamics (CRM)
Benefits
- Quarterly Bonus: Eligible for a performance-based bonus of $7,500 per quarter (up to $30,000 annually), tied to key metrics such as retention, customer satisfaction, and revenue expansion
Company Overview