[Remote] Account Manager II

Note: The job is a remote job and is open to candidates in USA. Sinch is pioneering the way the world communicates, serving over 200,000 businesses with its Customer Communications Cloud. As an Account Manager II, you will manage key client relationships and drive new business acquisition, developing strategic account plans and collaborating with internal teams to enhance customer experiences.

Responsibilities

• Managing a portfolio of key client relationships while also driving new business acquisition through proactive outbound prospecting and pipeline development
• Acting as a trusted point of contact, working closely with clients to understand their needs, identify growth opportunities, and deliver tailored solutions that maximize the impact of Sinch’s products and services
• Developing and executing strategic account plans, analyzing client performance data to uncover insights, and proactively addressing issues to ensure a seamless customer experience
• Collaborating cross-functionally with internal teams to resolve technical inquiries and ensure service delivery aligns with client expectations

Skills

• A bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
• Excellent communication and relationship-building skills
• Strong analytical skills with the ability to develop strategic account plans
• Proficiency in CRM software and account management tools
• Bachelor's degree in business, Marketing, or a related field

Benefits

• We offer comprehensive market competitive medical, dental, and vision plans.
• A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• Take advantage of our free virtual counselling resources through our global Employee Assistance Program.
• Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• Enjoy a generous paid time off program.
• We offer paid parental leave and family planning support.
• Our flexible remote work offerings allow you to work wherever you are the most productive and successful.
• Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
• This position is eligible toparticipatein the Companys commission plan, with a target commission opportunity equal to82%of annualized base salary, subject to the terms of the applicable commission plan.

Company Overview

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