[Remote] Associate Account Manager
Note: The job is a remote job and is open to candidates in USA. Medical Solutions is seeking an Associate Account Manager to help maintain relationships with hospital and facility contacts. The role involves managing accounts, problem solving, and supporting the sales team while ensuring a smooth transition of responsibilities during team members' absences.
Responsibilities
- Making follow up calls and emails daily to current customers
- Have the ability to build and maintain relationships over the phone
- Creative problem solver who is focused more on the solution vs the challenge in front of them
- Will cover job responsibilities for team members during PTO, FMLA and unforeseen circumstances
- Problem solves any issues with current Hospitals to determine and assist in the best solutions
- Proactively reaching out to team members and managers to help support ongoing projects
- Communicate, understand, and maintain the relationships with our various hospitals. Covering all areas of needs
- Work daily with team members to understand all job functions to ensure a smooth transition on covering any hospital/facility needs
- Assist Operations staff and team members in accessing, organizing, and sending preemployment paperwork from placed travelers to facilities
- Potential follow up with current facilities prior to, during, and after traveler’s assignment
- Will work with Operations staff and team members to help resolve any issues with travelers (personal or professional)
- This position is largely based on being collaborative and supporting our sales team
Skills
- Bachelor's degree OR 2-3 years of strong customer service and sales experience
- Inspiration to succeed and accomplish goals
- Well organized and great attention to detail
- Willingness to learn with an open mind
- Excellent rapport/relationship building skills
- Ability to multi-task and re-prioritize throughout the day
- Solid technical and computer skills
- Track record of career success and/or longevity in other jobs
- Must have a persistent attitude
- Desire and ability to adhere to Medical Solutions core values and high standard of customer service
- Experience on the client side strongly preferred
Company Overview