[Remote] Associate Clinical Specialist CRM - Santa Cruz

Note: The job is a remote job and is open to candidates in USA. Medtronic is a global leader in healthcare technology with a mission to alleviate pain, restore health, and extend life. The Associate Clinical Specialist will provide technical, educational, operational, and sales support to assist in meeting Cardiac Rhythm Management sales and customer service objectives.

Responsibilities

• Technical Support
• Successfully completes CRM Field Technical Training – including online and field-based training
• Performs checks/interrogations of all CRM medical device systems post sign-off
• Supports implants of all CRM products post sign-off
• Provides on-call support as needed on evenings and weekends post sign-off
• Provide troubleshooting support as requested
• Operational Support
• Assures completion of patient registration and any other required hospital documentation
• Helps manage consignment inventory and trunk inventory once obtained
• Provides additional inventory support to meet customer needs
• Maintains software on programmers throughout the district as directed
• Assists with managing daily coverage logistics as needed
• Educational Support
• Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
• Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
• Sales Support
• Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
• Assists with obtaining customer POs throughout the quarter
• Has a basic understanding of the competitive landscape
• Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
• Ongoing Technical Development
• Stays up to date on new products, solutions, and patient management offerings
• Completes all assigned training in a timely manner
• Performs other related duties as assigned

Skills

• High School Diploma PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
• OR Associate degree PLUS a minimum 2 years of work experience in the healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
• OR Bachelor's Degree
• A valid driver's license is essential for this role
• Must have a valid driver's license and active vehicle insurance policy
• Your driving record will be reviewed and will be considered as part of your application
• B.A./B.S. Degree in nursing, life sciences, biomedical engineering
• Cath Lab, EP Lab, hospital/clinic or cardiology experience
• Experience teaching and educating medical personnel, peers and technical support personnel
• Thorough working knowledge of medical terminology and the medical device industry
• Excellent customer service skills
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• Excellent interpersonal, written/verbal communication skills
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
• Strong work ethic in accomplishing objectives of the position
• Expertise with Microsoft tools and other business applications (i.e., SalesForce.com)
• Ability to meet vendor credentialing requirements
• IBHRE certification (below Prin level – required for Prin level)

Benefits

• Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.
• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
• Paid sick time, as required under applicable state law (for temporary employees)
• Employee Stock Purchase Plan (for temporary employees)

Company Overview