[Remote] Associate Manager, Demand Operations

Note: The job is a remote job and is open to candidates in USA. Freestar engineers cutting-edge monetization solutions for websites, and they are seeking an Associate Manager, Demand Operations to support the Demand team’s operational processes. This role involves collaborating with various teams to manage SSP operations, implement blocklists, and analyze performance data to drive growth in both Freestar and publisher revenues.

Responsibilities

• Own end-to-end execution across SSP partner platforms, including submitting domains for approval, generating and validating placement IDs, and configuring inventory settings
• Act as a primary point of contact for SSPs and demand partners to support onboarding, troubleshooting, and ongoing optimizations. Proactively follow up on requests, escalate issues when needed, and maintain strong working relationships to ensure timely responses
• Implement and maintain advertiser and category blocklists across SSPs based on publisher requirements, brand safety guidelines, and performance insight
• Investigate discrepancies in bidder performance, including CPM, win rate, and fill rate fluctuations. Partner with internal teams and external SSPs to diagnose issues (e.g., bid density, timeout settings, deal configurations) and implement data-driven solutions to improve yield
• Extract, consolidate, and analyze performance data across multiple SSP dashboards. Translate raw data into actionable insights, identifying trends, anomalies, and optimization opportunities
• Manage and audit ads.txt files across publisher properties to ensure all authorized sellers are accurately represented, remove outdated entries, and ensure compliance with industry standards
• Conduct recurring audits of site and partner setups to identify gaps in demand coverage, misconfigurations, or underperforming integrations
• Monitor changes in the programmatic ecosystem (e.g., privacy regulations, signal loss, new SSP capabilities). Translate industry developments into actionable recommendations that improve performance, scalability, and compliance
• Build and maintain clear, standardized documentation for operational workflows, partner requirements, and troubleshooting playbooks

Skills

• 1-2 years of experience working in Ad tech within the digital marketing industry
• Familiarity with Programmatic advertising
• CRM experience (Salesforce, Hubspot, ZenDesk, etc.)
• Understanding of digital media supply and demand chains
• Understanding of Google Docs and Microsoft Office Suite
• Spreadsheet proficiency
• Excellent written and verbal communication skills, especially as they relate to building and maintaining relationships
• Strong organizational and project management skills

Benefits

• Full-Time, Salaried Position

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