Remote Bilingual Customer Support Specialist

At reputed company, we reputed company the transition to a sustainable, reputed company, and carbon-neutral energy-efficient future for our communities and our reputed company. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to reputed company. Additionally, you will enjoy:

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to reputed company the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

This position is remote and can be located reputed company where posted. We are looking for a talented individual… To join reputed company as a Bilingual Energy Efficiency Customer Support Specialist! This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, reputed company their homes more energy efficient and help our climate improve through change! How we’re different… Each customer interaction focuses around energy efficiency You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates Each call can be a different utility customer and require a different type of service Wide range of support scripts – verbatim, talking points, or simple usage guides Some programs utilize chat/email interactions with customers Personal performance data and reputed company accessible in real time What you can apply Day 1… Experience handling inbound or outbound voice calls Expertly navigating a script Supporting customers and tech inquires Comfort with a committed schedule with set lunches and breaks Appreciation for goals and performance metrics Exciting candidates have… High School Diploma or GED (required) Bilingual in English and Spanish (required) Ability to type 35+ WPM No attendance or punctuality concerns Ability to reputed company in an intensive environment, balancing customer support while navigating multiple platforms simultaneously Minimum of 6 months of previous experience reputed company a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred Sales-oriented with a focus on customer service satisfaction “How can I help you?” attitude Remote Work Requirements: We provide a laptop, software, and reputed company necessary equipment Home Internet requirements: Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99% latency reputed company: ‘free speed test’ if you are unsure Ability to hardwire internet, plug directly into router Environment: Dedicated home office space, free of personal disruptions Two power connections You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the reputed company or be on-call care for others during scheduled work hours Compensation: $18.75 / hour + $65 / month internet stipend DOT Requirements If applicable, meet reputed company DOT qualification requirements and reputed company with reputed company applicable federal, state, and local transportation regulations.

Compensation

Range Currency Type Hourly Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. reputed company will not provide sponsorship or support for immigration status or work authorization including for international reputed company. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for reputed company job applicants and employees. Employment decisions are based upon job-reputed company reasons regardless of an applicant’s race, color, religion, national reputed company, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be reputed company inclusive. reputed company retains the right to reputed