[Remote] Business Process Consultant, SmartRecruiters Solution
Note: The job is a remote job and is open to candidates in USA. SAP is a leading company in business application software and related services, helping over 400,000 customers worldwide. They are seeking a SmartRecruiters Business Process Senior Consultant to guide enterprise customers through the design and adoption of SmartRecruiters solutions, focusing on talent acquisition processes and driving measurable business outcomes.
Responsibilities
- Act as a strategic advisor to customers, aligning their talent acquisition vision with SmartRecruiters' solutions and best practices
- Lead end-to-end SmartRecruiters implementations, from discovery and design through deployment and adoption
- Design and optimize industry-specific business processes, driving innovation and measurable business impact
- Translate business requirements into solution architectures, including integrations and enterprise IT alignment
- Champion transformation initiatives and provide thought leadership on modern recruiting, digital adoption, and the Intelligent Enterprise
- Oversee complex client engagements, managing scope, risks, timelines, and dependencies
- Ensure high-quality, on-time delivery through strong governance, communication, and stakeholder alignment
- Serve as engagement lead, project lead, or sub-project lead as needed, guiding cross-functional delivery teams
- Validate customer success criteria and align adoption strategies to business outcomes
- Analyze usage data, KPIs, and insights to drive optimization, adoption, and long-term value realization
- Partner with Customer Success teams to develop account strategies that support renewals and long-term retention
- Advocate for customers internally, collaborating with Product, Engineering, and Support to remove adoption barriers
- Support pre-sales efforts, including solution reviews, feasibility assessments, and executive workshops
- Present insights and recommendations to senior customer stakeholders, influencing strategic decisions
- Provide expert guidance on career sites, employer branding, web design, and user experience best practices
- Mentor and coach partner consultants and internal teams to ensure consistency, quality, and best-practice delivery
- Design and facilitate customer workshops, training sessions, and adoption events
- Contribute to the evolution of SmartRecruiters’ services portfolio by creating reusable frameworks, templates, and methodologies
Skills
- Qualified candidates MUST have experience using the SmartRecruiters product and can live anywhere within North America
- 5+ years delivering or leading SmartRecruiters implementations or comparable enterprise SaaS solutions in a client-facing consulting role
- Proven ability to lead complex engagements; project management certifications (PMI, Six Sigma, or similar) are a plus
- Strong background in business process design, transformation, and IT architecture
- Ability to quickly understand technical concepts and apply them in enterprise environments
- Solid experience in change management, transformation programs, or strategy consulting
- Demonstrated success building trusted relationships with executive stakeholders and partners
- Clear, confident communicator with experience presenting to senior business and technical audiences
- Passion for developing others and raising the bar on delivery excellence
- Data-driven problem solver with the ability to turn insights into action
- Understanding of talent acquisition, HR technology, and evolving industry trends
- Familiarity with career site UX, employer branding, and web best practices
- Signavio experience preferred
Benefits
- SAP provides the annualized compensation range inclusive of base salary and variable incentive target
- Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance
- SAP North America Benefits
- SAP’s culture of inclusion, focus on health and well-being, and flexible working models
- Accessibility accommodations to applicants with physical and/or mental disabilities
- SAP Employee Referral Program for permanent roles
- 0 - 10% Expected Travel
Company Overview
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