[Remote] Call Center Healthcare Representative - Part-Time Remote Wisconsin

Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is seeking a Call Center Healthcare Representative to support healthcare programs across the country. In this part-time remote role, you will provide accurate information to members and providers while ensuring a professional customer experience in a structured environment.

Responsibilities

• Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services
• Research and resolve inquiries efficiently while following established procedures and compliance guidelines
• Document customer interactions clearly and accurately in multiple systems during live calls
• Meet performance expectations including quality standards, service levels, and productivity goals
• Contribute to a collaborative team environment focused on delivering reliable and responsive support

Skills

• At least two (2) years of customer service experience, ideally in a call center or high-volume environment
• Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously
• Clear and professional communication skills with the ability to manage challenging conversations calmly
• Self-motivated and dependable, with the ability to work independently in a remote setting
• Minimum hard-wired high-speed internet connection required (no Wi-Fi) with minimum download speed of 25 Mbps and upload speed of 10 Mbps, plus a private, distraction-free workspace
• Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center)

Benefits

• Paid 6-week training program at approximately 30 hours per week
• Access to Gainwell’s competitive benefits package in accordance with eligibility guidelines, including medical, dental, vision, and 401(k) options
• All salaried, full-time candidates are eligible for our generous, flexible vacation policy
• A 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• A variety of leadership and technical development academies to help build your skills and capabilities

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