[Remote] Call Center Representative Bilingual

Note: The job is a remote job and is open to candidates in USA. EQ is a fintech company that connects the future of capital, communications, and governance. They are seeking a Bilingual Call Center Representative to handle inbound and outbound calls on various Proxy and Information Agent Campaigns, ensuring effective communication and support for shareholders.

Responsibilities

• Handle incoming and outgoing Proxy Solicitation and Information Agent calls
• Handle a large volume of calls from an automated dialer
• Manual research of contact information for shareholders
• Solicit shareholder votes and accurately record voting instructions
• Respond to shareholder inquiries using fact sheets and materials provided
• Maintain an updated call center database by entering information
• Produce results and maintain required performance metrics
• FULL TIME HOURS, Monday – Friday
• Some Saturdays may be required
• MANDATORY 2-day paid Training and peer coaching period attendance
• PC [Windows 8 or higher]—No Macs, Chromebooks, iPads or Tablets
• Must have good internet speed and a quiet workspace
• Overtime [paid] is required before or after their shift during peak volumes

Skills

• This role requires being bilingual in Mandarin Chinese/English
• 1-3 years of high-volume call center experience
• Intermediate level proficiency with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.)
• Excellent phone etiquette
• Experience working in a high volume/fast paced call center (virtual call center preferred)
• Resourceful and able to work independently
• Ability to quickly react to questions and refer to support guides
• Ability to effectively follow scripts and department procedures
• Must have good internet speed and a quiet workspace
• PC [Windows 8 or higher]—No Macs, Chromebooks, iPads or Tablets
• FULL TIME HOURS, Monday – Friday
• Some Saturdays may be required
• MANDATORY 2-day paid Training and peer coaching period attendance
• Overtime [paid] is required before or after their shift during peak volumes

Benefits

• MANDATORY 2-day paid Training and peer coaching period attendance.
• Overtime [paid] is required before or after their shift during peak volumes.
• Preventative medical plan is available through UHC Medical Insurance for all Temporary employees.

Company Overview