[Remote] Cloud Operations Engineer

Note: The job is a remote job and is open to candidates in USA. Constant Contact is a company dedicated to empowering business owners and individuals to succeed online. They are seeking a Cloud Operations Engineer to join their operations team, responsible for maintaining and improving critical cloud-native infrastructure using Kubernetes and AWS technologies.

Responsibilities

• Coordinate upgrades in lockstep across EKS, OKD, Calico, Gloo Mesh, and Istio to ensure compatibility
• Maintain environments on AWS standard support tiers for EKS by tracking versions and planning upgrades proactively
• Execute monthly operational tasks, including CrowdStrike agent upgrades, SSL/TLS certificate rotations, and ArgoCD updates
• Build, maintain, and upgrade Kubernetes clusters and ancillary software using EKS and OKD
• Work with stakeholders to resolve issues with AWS and Kubernetes
• Document operational procedures and share knowledge with stakeholder teams
• Collaborate with senior engineers and contribute to team knowledge sharing
• Assist with the development and maintenance of observability systems
• Study the system and proactively suggest architectural improvements and automated solutions for daily operations, deployment, and monitoring
• Provide input on cloud-based best practices
• Participate in a team's on-call schedule, which means that occasionally, you may be asked to provide after-hours technical expertise, guidance, and support. Business hours are typically 09:00 - 5:00 ET

Skills

• 2+ years of professional work experience in DevOps, SRE, System Administration, or similar roles (internship or project experience counts)
• Experience with Kubernetes and Docker is required to be successful in this role
• Scripting abilities in Bash and/or Python
• Familiarity with ArgoCD or similar GitOps tooling
• Experience utilizing AI tools (ChatGPT, Gemini, Claude, etc.) to streamline work efficiencies
• Knowledge of networking fundamentals; comfortable using common troubleshooting tools like dig, nslookup, netstat, netcat, or tcpdump
• Skilled at learning complex processes quickly with a self-service mindset through independent research
• Experience working with Git in a CI/CD environment
• Effective communication skills, both written and verbal

Benefits

• The compensation package includes health and welfare benefits including paid leave.
• We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
• Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Company Overview

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