[Remote] CS Social Media Specialist
Note: The job is a remote job and is open to candidates in USA. Chewy is a leading pet e-commerce company seeking a Customer Care Social Media Engagement Specialist. The role involves engaging with customers on social media platforms, responding to inquiries, and creating a community-focused online presence that reflects Chewy's brand values.
Responsibilities
- Monitor and engage with Chewy customers across Facebook, Instagram, X (Twitter), TikTok, YouTube, and other emerging channels
- Respond thoughtfully to private messages, public comments, and posts, always in a balance of your own unique tone of voice while keeping mindful of Chewy’s voice
- Create authentic, trend-savvy engagements that spark conversation, delight our followers, and build community
- Identify and escalate sensitive issues, trending topics, or brand impacting moments with speed and high judgment
- Use your social instinct to spot opportunities for viral or standout customer interactions
- Stay on top of cultural trends, memes, and conversations that shape the social landscape
- Collaborate with internal partners and vendors to ensure accurate responses and alignment with Chewy’s brand values
- Turn unique customer connections into unforgettable moments through thoughtful, customized gift ideas that surprise and delight
- Operate tools like Sprinklr and native social platforms to moderate conversations and maintain brand standards
- Maintain composure and professionalism when responding in fast-moving or high-visibility situations
- Be a proactive, curious learner; open to feedback, new processes, and new ways to surprise and delight our customers
Skills
- Excellent written and verbal communication skills - your words carry warmth, wit, and clarity
- Proven experience managing or engaging with online communities or brand social channels
- Up-to-date knowledge of social trends, platforms, features, and etiquette
- Strong attention to detail and judgment in public communications
- Ability to multitask across multiple screens, tools, and conversations
- Comfortable using social tools such as Sprinklr, Meta Business Suite and related platforms
- Flexibility to work shifts, weekends, and holidays as needed — social never sleeps
- Positive attitude, creative spirit, and comfort engaging with customers at scale
- High school diploma or equivalent required
Benefits
- Competitive wages
- Medical & dental insurance
- 401k
Company Overview
Company H1B Sponsorship