[Remote] Customer (Call Center) Service Advisor– Eastwood Automotive
Note: The job is a remote job and is open to candidates in USA. The Eastwood Company is a leader in automotive restoration products, established in 1978. They are seeking a Customer Service Advisor to assist customers with orders, answer questions, and resolve concerns through various communication channels.
Responsibilities
- Help customers over phone, email and live chat with orders and problem-solve
- Work within our computer system to place and research customer orders, as well as document conversations and actions
- Pitch in where needed to drive a positive customer experience
Skills
- Experience in a call center, but not necessary
- Comfortable working with computers and learning new systems
- Good communication skills
- Pro-active and take a positive approach in problem solving
- Take ownership for your customers
- Commitment to learn about our processes
- Ability to help customers over phone, email and live chat with orders and problem-solve
- Ability to work within our computer system to place and research customer orders, as well as document conversations and actions
- Ability to pitch in where needed to drive a positive customer experience
- Access to a minimum speed connection internet for remote work
- Ability to work in a distraction-free environment if remote
- Experience shopping online
- Automotive restoration experience, it's a plus
Benefits
- Medical, dental, vision, life and ad&d insurances
- Disability insurance
- 100% vested matching 401k
- Paid time off
- Incentive plan
- Employee discount
- Other voluntary benefits
- Training is provided to better understand our products and systems
- Computers will be provided
Company Overview