[Remote] Customer Engagement Specialist, Inbound
Note: The job is a remote job and is open to candidates in USA. A1 Garage Door Service is seeking a Customer Engagement Specialist, Inbound to act as a liaison and provide product/services information to customers. The role involves managing incoming calls, assessing customer needs, and building sustainable relationships while meeting sales targets and maintaining accurate records.
Responsibilities
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Keep accurate records of customer interactions and account related information
Skills
- Must be organized, efficient, persuasive and have practical problem-solving skills
- You MUST be based in a state where we are operating. (Eligible states are: AZ, NM, OR, NV, CO, TX, MN, WI, OK, FL, TN, NC, MI, IN, OH, GA, ID, KS, MO and SC)
- Availability to work flexible hours between 5:00am and 9:30pm MST, including weekends
- A minimum of 12 months call center experience, upselling preferred
- Strong phone contact handling skills and active listening
- Strong knowledge of computer systems and software
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Must be able to type 40 wpm or more
- Strong written and verbal communication skills
- Strong reading comprehension as well as basic math skills are required
- Ability to take on additional tasks as needed
- Ability to pass a pre-employment drug test (not including THC) and criminal background check
- Employment requires current eligibility to legally work in the United States
Benefits
- Medical, dental, vision, 401K
- Paid Time Off
- Weekly Pay
- Internal Promotion opportunities
- Company swag
- (Please note: benefits are not available for part time, temporary or contract roles)
Company Overview